Applications Engineer

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams.

We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home.

· Maintain strong customer service support by answering customer phone calls, emails, and chat questions

· Provide pre-sale technical guidance and consultative design support to customers and internal partners

· Support Sales activities and customer meetings including webinars, design reviews, and plant tours for non-strategic customers

· Maintain 4-hour response guidelines set on all customer (internal and external) communications.

· Gain a solid understanding of the customer’s technical requirements, design flexibility, project timeline, and product volume needs to recommend appropriate options within Protolabs factory and network offering.

· Deliver Design for Manufacturability feedback and provide innovative solutions for customer projects

· Thoroughly review and evaluate customer 3D CAD data, technical drawings, and RFQ’s to communicate customer requirements and ensure accurate quote information

· Manage risk by evaluating customer requirements, communicating expectations, and ensuring product fulfillment aligns with the appropriate product offering and manufacturing capabilities of Protolabs factory or network

· Coordinates with cross-functional partners to ensure customer requirements are communicated to downstream stakeholders for accurate order intake and product fulfillment

· Support Sales Enablement in creation and delivery of technical training to Sales

· Assist the customer in working through recommended or required changes to their 3D CAD model to help them take advantage of Protolabs’ services and value.

· Balance the objective of satisfying the customer requests with the potential of downstream risks to deliver acceptable parts on schedule.

· Effectively uses all work instructions and associated documentation when evaluating customer quotes.

· Local trade show support may be require

· Experience working in or with the drone/aviation industry

We offer a competitive salary and total rewards package

We offer amazing benefits including but not limited to:

Health Insurance: Traditional OR High Deductible plan

Flexible Spending Accounts

Health Savings Account (including employer contributions)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid caregiver leave

You will receive at least 3 weeks of PTO + Wellness + Holiday Pay + Volunteer Hours

401k with company match and immediate vest

Employee Stock Purchase Program at a discounted rate

Matching grants through Protolabs foundation

And More!