Applications Support Specialist

Applications Support Specialist

QUAYO provides high-value software application development services. With our approach and strategies, we make sure that we deliver exceptionally flexible solutions for all our clients and they gain maximum advantage from our services at a minimal risk and high QUALITY.

QUAYO Mobile Software Solutions are suitable for large and mid-enterprise roll-outs, integrate with virtually any back-end enterprise application or database and are efficient to build, modify and customize based on client need.

We are looking for a Technical Support/ Help Desk Operator to provide enterprise-level assistance to our customers.

Responsibilities:
- Diagnose and troubleshoot software problems and help our customers install applications and programs.

- Interact with clients through ticketing system, phone, emails or chats and provide unambiguously written instructions or technical manuals.

- Testing and evaluating new technology.
- Following instructions, either written or in diagram form, in order to set up a system or fix a fault.

Technical Knowledge:
Minimum 1 year of professional experience covering:
- ASP.NET & C# Web Applications is a plus
- SQL Stored Procedures, ADO and ADO.net, LINK server
- STRONG Software Architecture & Design skills

Personal Qualifications
- Team Work Spirit Hard Worker, quick learner & motivated
- Applicant must have a good English, French, Arabic, communication & presentation skills