Apprentice

• Help customers resolve delinquent balances on Small Business and Consumer accounts.

• Manage your own portfolio of customer accounts and work toward positive recovery outcomes.

• Use communication, negotiation, analysis, and problem-solving to understand each customer’s situation and recommend appropriate actions.

• Balance collection results with professional customer experience, integrity & compliance.

Qualifications

• Bachelor’s degree
• Not more than 5 years of difference between highest education degree completion date and Joining date
• Should not have enrolled in any prior Government Apprenticeship programs
• Strong attention to detail and accuracy
• Good communication and interpersonal skills
• A willingness to learn and adapt to new tasks and challenges
• Ability to maintain confidentiality
• Should be comfortable working in night shifts window.

Preferred Qualifications

• Proficiency in basic computer applications (e.g., Microsoft Office Suite)
• Ability to work effectively in a team environment
• Proficiency in the English language.

Compliance Language

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing:

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Career development and training opportunities.

Responsibilities

• Collect delinquent balances on Small Business and Consumer accounts.

• Manage an assigned client portfolio independently.

• Use skip tracing when needed to locate and communicate with customers.

• Handle different types of calls, including explaining account status, offering payment solutions, reducing delinquency, and preventing escalations.

• Analyze account details and customer circumstances to identify appropriate solutions.

• Negotiate with customers and influence positive outcomes.

• Maintain a high level of integrity and compliance during customer interactions.

• Contribute to customer outcomes, recovery efforts & overall department goals.