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Keyloop

Posted 3 months ago

Open

Assets & Billing Operations Manager

HyderabadOn-siteFull-time

AI Summary

Oversees and improves the billing and contracts operations across multiple hubs (IND and CZ), streamlining processes, enabling NetSuite projects, and driving performance metrics for O2C.

About this role

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

Purpose of role
The provision of an excellent Finance service is critical to the achievement of the Business Service Centre. This role reports to the O2C Manager as part of the Assets & Billing team. The role will be primarily responsible for defining and measuring performance of contracts and billing team, setting up appropriate metrics and measuring improvements as also identifying operations that will transition the Contracts and Billing Team activities to our hubs in CZ & IND.

Key Duties & Responsibilities

  • Ensures work flows correctly across both locations with a strong backup structure.
  • Is a key player in the NetSuite project Kilimanjaro (tool improvement) from an operations perspective for identifying repeatable and defined processes that can move to India and those that will remain in CZ
  • Is a key player in the transitions of any process of O2C form other locations (e.g. Canada and any other acquisitions) to India.
  • Works closely with IT and delivery to upgrade the ticketing tool to new CSS platform.
  • Drives timely resolution of open cases around Assets and Billing.
  • Leads and develops the team (objective setting, evaluation, PIP, career planning/guidance, training, mentoring & coaching).
  • Will ensure operational policies and processes are adherent for all regions
  • Design incentive plans to drive operational performance in conjunction with the O2C Manager and measure related outcomes
  • Responsible for planning training for employees on all processes and procedures that transition to the hubs.
  • Identifies and validates training opportunities and potential enhancements to processes in conjunction with GPO.
  • Works actively with IT and manages relationships internally within CBM Team (Team Leads, GPO).
  • Accountability for the defined billing & reporting cycle plus ensures this is adhered to
  • Responsible for ensuring the production & analysis of accurate and timely monthly operational reports
  • Drives continuous improvements within the team / shared service center’s.
  • Execute ad-hoc requests or duties as requested by your manager.
  • Experience of dealing with customers at all levels
  • Advanced in Excel, MS word, and Outlook
  • A working knowledge of Sales Force, NetSuite and Navision
  • Ability to manage and prioritize workload
  • Ability to manage across multiple locations,ensuring workload is evenly spread.
  • Proficient in English language.

    • Skills / Knowledge / Experience

  • Team Player
  • Must be reliable, show commitment and collaboration in day to day tasks
  • Constructively communicate and share thoughts in a clear but honest manner, share information openly and willingly
  • Actively collaborate to ensure that team targets are achieved
  • Communication
  • Strong communication ability to share knowledge
  • Excellent customer care and strong interpersonal skills
  • Able to remain calm under pressure and manage stressful situations whilst maintaining a professional image working within the office
  • Problem Solving
  • Ability to investigate dispute / issues using relevant associates expertise and knowledge
  • Share problems, openly discuss and collaborate with others to find a solution and form an action plan
  • Act appropriately in all situations and taking accountability for those actions
  • Adaptability
  • Flexible attitude and able to work as part of a team
  • Proactive and positive approach, working under own initiative and prioritizing and balancing workload
  • Innovation approach to processes

    • Skills

    CSS PlatformData AnalysisExcelKilimanjaroMS OutlookMS WordNavisionNetSuiteOperational MetricsPolicy AdherenceProcess OptimizationReportingSalesforceTicketing ToolsTraining Program Design

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