Assistant Campus Manager

Job Description: Works directly under the guidance of Campus Manager to facilitate
day-to-day operations and departments. On-site Assistant Campus Manager oversees and works as a communication hub for all 4 departments: Guest Services, Spa, Hotel Operations, and Academy. Flexible hours available - Evenings, Weekends, and Holidays as Needed. This is an hourly position.

Requirements:

• Maintain a Positive Culture and EXCELLENT customer service.

• Uphold Puppy Paws Core Values

• Always be actively growing in knowledge and skills through continued education

• Excellent problem-solving, communication and interpersonal skills.

• Ability to work independently and prioritize tasks effectively.

• Comfortable and confident with all sizes and breeds of dogs.

• Have a full understanding of all Puppy Paws SOP’s.

• Understand and operate within the Puppy Paws Service Standards.

• Be teachable and actively growing your knowledge and skills through continued education.

• Attention to detail and able to take instructions well and a good memory.

• Able to lift up to 50lbs.

• Must know roles in all 4 departments.

Key Responsibilities:

• Ensures each department is following standard operating procedures (SOP).

• Create a hierarchy within teams through team leader development with weekly meetings with each department coordinator.

• Ensures cleanliness of building according to cleaning spreadsheet.

• HR updates for employee issues, concerns, call ins, etc. In conjunction with Campus Manager
  (all must be documented).

• Ensures schedules are being properly maintained.

• Performs employee reviews following SOP with Campus Manager.

• Maintains disciplining of employees following Discipline SOP.

• Ensures guidelines for team appreciation is being done.

• Ensure checklists are being utilized and up to date at all times.

• Maintain client carts

• Review dog and employee incident reports for day and ensure they are handled properly

• Assist with shift coverage and call-offs

• Lead training and orientation with new staff

• Assist in escalating and resolving client concerns

• Support Campus Manager with operational coverage as needed

Leadership Responsibilities:

• Model consistent, values-driver leadership

• Proactively address interpersonal conflict with professionalism

• Provide real-time feedback and coaching to peers

• Maintain clear boundaries and appropriate authority

• Facilitate team trust and psychological safety

• Uphold and reinforce company standards and culture

• Practice inclusive, team-focused decision making