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Havenpark Communities

Posted 8 days ago

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Assistant Community Manager (copy)

OsseoOn-siteFull-time

AI Summary

Assistant Community Manager at Havenpark Communities supports the Community Manager by handling resident relations, financial operations, sales and leasing support, and maintenance coordination for manufactured home communities.

About this role

Havenpark Communities was founded on the mission of creating caring communities for both our residents and employees. Havenpark has a portfolio of 100+ communities and more than 30,000 homesites across the U.S. We are experiencing intentional, rapid growth by continuously acquiring communities.
At Havenpark Communities, our mission is to make caring communities attainable for responsible residents across America. We acquire, improve, and operate manufactured home communities. You may be asking yourself - what makes us different? It is our culture. Our unique culture is fun, rewarding, and inclusive of all. Our five core values guide our everyday behavior: Respect, Grit, Collaboration, Stewardship, and Boldness.

The Opportunity
Be the heartbeat of our community. As an Assistant Community Manager, you are the operational wizard and friendly face that ensures our community runs smoothly and our residents feel truly at home. If you are an organized, empathetic multitasker who thrives on creating order and building relationships, this is your chance to be a central leader in a place people love to live.
Your Role: The Community Connector & Operations Pro
You are the right-hand to the Community Manager and the go-to person for residents. Whether you're planning a fun event, ensuring rent is collected, or coordinating a move-in, your work directly impacts the daily happiness and stability of the community. You are the bridge between leadership and residents, making you essential to our success.
What You'll Accomplish

Resident Relations & Community Engagement

  • Build a Welcoming Atmosphere: Cultivate resident satisfaction by addressing issues with care and urgency, making every resident feel heard and valued.
  • Be the Host with the Most: Plan and execute engaging community events that foster a sense of belonging and make Havenpark more than just a place to live.
  • Know When to Escalate: Skillfully handle resident concerns, knowing when to resolve them independently and when to involve the Community Manager for support.

    • Financial Operations & Collections

  • Ensure Financial Health: Prepare bills and statements for approval and ensure all rent is collected on time, maintaining the community's financial integrity.
  • Navigate with Compliance: Complete all necessary legal action and notices in strict compliance with State and Fair Housing Standards, protecting both the resident and the company.

    • Sales & Leasing Support

  • Create a "Welcome Home" Experience: Assist the Community Manager and Sales team to ensure all homes are ready for new residents and that move-ins are seamless and exciting.
  • Coordinate the Paperwork: Help with the preparation and coordination of documents for new move-ins and lease renewals, ensuring accuracy and efficiency.

    • Maintenance Coordination

  • Keep Things Running: Manage work orders to ensure all rental maintenance requests are completed within 48 hours, guaranteeing resident comfort and satisfaction.

    • Who You Are (The Ideal Candidate)

  • You are an Empathetic Leader: You can de-escalate a tough conversation with grace and make people feel understood.
  • You are an Organization Pro: You juggle multiple tasks with ease and nothing falls through the cracks.
  • You are Proactive: You don't wait for problems to happen; you anticipate needs and act accordingly.
  • You are a Team Player: You thrive on supporting your Community Manager and collaborating with the sales and maintenance teams to achieve shared goals.

    • Qualifications & Requirements

  • High school diploma or GED required.
  • A minimum of 1 year of experience in property management is required.
  • Exceptional interpersonal and communication skills.
  • Strong organizational and time-management abilities.
  • Proficiency with computers and standard office software.
  • Ability to sit for long periods using office equipment, as well as walk the community and lift supplies as needed.
  • Annual or semi-annual travel may be required for this role.

    • Skills

    Accounts ReceivableBilling And StatementsEvent PlanningFair Housing ComplianceLease AdministrationMicrosoft OfficeMove-in CoordinationProperty ManagementResident Relations SoftwareWork Order Management

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