Assistant Director, Design Management / Lead Designer, Skills & Workforce Development Agency (SWDA)

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at tech.gov.sg.

[What you will be working on]

We’re looking for a Lead Designer / Design Manager to join our mission-driven product team to design intuitive, inclusive, and impactful digital services for citizens, employers, and industry partners. You’ll play a key role in shaping experiences through research and data driven design, co-creating with stakeholders, and collaborating across product, design, and engineering.

As a Design Lead, you will take ownership of design for a product space with potentially multiple products and product teams and co-own the space alongside product and engineering.

We are open to designers who have had experience as design managers as well as Principal/Lead level designers who want to switch to a managerial role.

This role is ideal for someone who is comfortable with ambiguity, and thrives in agile, cross-functional teams.

What You’ll Do:

• Work with product leads, program leaders, and product owners to ensure the continuous and valuable presence of design across product phases, from discovery through delivery, and into measurement and iteration.

• Work with teams as needed to reframe system complexity into usable, inclusive and coherent experiences that align with policy, tech and operational realities.

• Interface with your peers in engineering and product to integrate design with technical architecture, systems and existing compliance/legal framework.

• Work with programs and teams to consult on using end-to-end design work for complex, ambiguous and high impact programs.
  Frame user experience at a service or system level, so that teams and programs can design for connected touchpoints and real-world constraints.

• Be the practice lead in your domain of expertise. Set the standards in design processes, methodology and outputs, constantly push to improve the quality and standards of the work within your domain and program.

• Evangelise and lead in systems thinking, design-led thinking and strategic thinking at the top level of the organisation.

• Track and manage design KPIs and OKRs across the programs under your purview. Take the necessary steps to ensure alignment across all designers within the programs.

• Manage other design team members.

• Actively be on the lookout for new design tools, methods and processes to improve designer engagement and output.

• Advocate for accessibility, inclusive design, and consistent use of design system components.

• Champion a culture of collaboration, feedback, and continuous improvement.

[What we are looking for]

• 10+ years of experience in UX design, with a strong portfolio showcasing research, ideation, and design execution.

• Experience driving design to and shipping products, preferably in complex or high-impact domains.

• Experience working in OKRs and product analytics, agile teams and engaging in hypothesis driven rapid cycles of iteration and feedback.

• Clear communicator with excellent visual, written, and presentation skills.

• Prior experience with designing for government services, regulated domains, or complex workflows is a strong plus.

• Strong experience in service design and business process redesign is a bonus.

• Primarily looking for experience managing other designers, but open to a lead IC who wants to shift to a managerial role

Why Join Us

• Work on meaningful products that impact lives at scale

• Collaborate with a passionate and supportive cross-disciplinary team

• Shape the future of public digital services in Singapore

• Grow alongside a community of designers focused on continuous learning

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers.

Stay connected with us on social media at go.gov.sg/ConnectWithGovTech