Assistant Dispensary Manager

The Assistant Dispensary Manager supports the day-to-day operations of a Texas Original retail dispensary, ensuring exceptional patient service, regulatory compliance, and operational consistency. This role assists in leading Retail Associates and maintaining store performance while ensuring the dispensary operates smoothly and in alignment with company standards. The Assistant Dispensary Manager acts as the manager on duty in the absence of the Dispensary Manager.

Support daily operations for the retail dispensary location, including staffing, scheduling, and store readiness

Supervise Retail Associates, fostering a culture of accountability, professionalism, and patient-centered care

Ensure strict adherence to all state cannabis regulations, company SOPs, and security standards

Oversee retail dispensary operations during open hours, ensuring the store is organized, compliant and patient ready

Assist patients during order pickup, including verifying ID, confirming prescriptions and providing product guidance

Process retail transactions accurately through the point-of-sale system and maintain proper cash handling procedures

Support order fulfillment operations, ensuring orders are verified, packed, organized, and dispensed properly

Maintain a clean, professional retail environment while resolving patient questions or concerns in a timely manner

Resolve patient and operational escalations promptly and professionally, both in-store and over the phone

Oversee cash handling and reconciliation processes to ensure compliance with internal financial controls

Support onboarding and training of retail staff to ensure consistent execution and adherence to standards

Maintain effective communication with store leadership and team members to ensure seamless coordination and operational alignment

Ensure compliance readiness during inspections and audits, support quality assurance initiatives.

Coordinate with the marketing and logistics teams for local events, outreach, and delivery support as needed.

Proven ability to support and lead retail teams while maintaining operational discipline

Strong understanding of retail operations, including POS systems and cash handling

Excellent communication and problem-solving skills under pressure

Ability to ensure all retail activities align with HIPAA, local, and state cannabis regulations

Strong organizational and multitasking skills

Professionalism, patience, and a process-driven approach

Exceptional communication and customer relation skills

Proficiency with POS systems, Microsoft 365, and inventory tracking software

Ability to lift up to 40 lbs., stand for extended periods, and perform various movements including reaching, bending, and stooping as needed.