Assistant File Handler - Military Claims
BirminghamHybrid
AI Summary
Supports File Handlers by performing delegated tasks on complex military claims, including sending acknowledgements, registering CRU, obtaining documentation, and conducting investigations under supervision.
About this role
Supporting File Handlers; performing delegated tasks, to pursue the progression and/or resolution of a file as a soon as practically possible. The role with involve working upon complex and high value military claims in a fast paced environment allowing for development in NIHL cases.
Key Responsibilities
- To undertake initial steps on a file including sending out acknowledgements, and procedural documents such as registration of CRU and the obtaining of key documentation.
- Conducting such investigations as are appropriate and as may be delegated by File Handler/s, this could include obtaining and reviewing military personnel and medical records/medical evidence
- Carry out standard procedural tasks.
- Progress with training to allow development with the role to allow the completion of more complex tasks.
- Instructing experts where the need arises
- To assist the File Handlers in progressing the file in the most appropriate manner.
- To ensure compliance with SRA Standards & Regulation
Activity Time Frames
- Adaptable, follows direction of the File Handler/s and prioritises own activity on a daily basis
- Support File Handlers
- Works on case load of File Handlers
- Completes delegated tasks within the time frame set
Skills, Knowledge & Expertise
This role is a junior entry level role that will support an individual in the first steps of their legal career. This role will initially involve repetitive tasks, however, opportunities to develop (where desired) will be supported based on the performance of the individual and the appetite to progress in the role.
Capabilities needed to succeed and excel in the role:
- Organisation
- Motivation
- A willingness to learn
- Able to take direction from a more senior individual
- Technical knowledge and Experience to be developed
Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service – after 1 years’ service
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
*after successfully completing probation
Skills
Activity Time Frame ManagementCRU RegistrationExpert InstructionFile ManagementMedical Records ReviewMilitary Claims ProcessingProcedural ComplianceSRA Standards & Regulation
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