Assistant Front Office Manager

Assistant Front Office Manager

Level: Management

Department: Guest Services

Reports to: Front Office Manager

About

Set on six oceanfront acres along the sunny shores of Piscadera Bay, Curaçao Marriott Beach Resort blends authentic Dutch-Caribbean vibrancy with Wonderful Hospitality. Every detail of our guest experience, from the first impression of our open-air Great Room to the local flavors on our menus and genuine Curaçaoan recreation schedule, is designed to turn moments into memories.

As part of the Marriott family, we help our associates begin a rewarding journey, belong to a diverse and inclusive team, and become the best version of themselves. With a culture rooted in care, warmth, and shared purpose, Curaçao Marriott Beach Resort is more than a place to work; it’s a place to grow, connect, and make an impact.

Position Summary

The Assistant Front Office Manager supports the Front Office Manager in overseeing daily front office operations, ensuring exceptional guest service, operational efficiency, and adherence to Marriott brand standards. This role provides leadership and guidance to the Front Desk and related front office teams while assisting with guest satisfaction, team development, and smooth hotel operations.

Qualifications

• Bachelor’s degree or diploma in Hospitality Management, Tourism, Business Administration, or related field preferred.

• Minimum 2–3 years of Front Office experience within Marriott International, with supervisory or leadership experience in a luxury hotel or resort environment.

• Previous Marriott experience is required, with a strong understanding of Marriott brand standards, service culture, and operational procedures.

• Proficiency in relevant Marriott systems and platforms, with the ability to consistently apply Marriott standards and procedures.

• Excellent leadership, communication, and organizational skills.

• Strong problem-solving abilities and abilities to make decisions under pressure.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong financial awareness and understanding of front office procedures.

• Flexible schedule, including evenings, weekends, holidays, and high-occupancy periods.

• Excellent command of English; Dutch, Spanish, Portuguese and/or Papiamentu is highly preferred.

• Professional appearance and strong commitment to hospitality excellence.

Key Responsibilities

• Assist in managing daily Front Office operations, including Front Desk, Guest Services, Concierge, and Bell Services.

• Lead, coach, and motivate front office associates to deliver exceptional guest experiences.

• Ensure all guest interactions reflect Marriott service standards and a high level of hospitality.

• Support the Front Office Manager with scheduling, staffing, training, and performance management.

• Conduct daily briefings and communicate important operational updates to the team.

• Monitor guest arrivals, departures, VIP guests, special requests, and operational priorities.

• Handle guest concerns, complaints, and service recovery situations professionally and efficiently.

• Ensure accurate check-in and check-out procedures while maintaining compliance with hotel policies.

• Monitor room availability, occupancy levels, and coordination with Housekeeping and Reservations teams.

• Assist with financial procedures, including cash handling, billing accuracy, deposits, and credit procedures.

• Review guest feedback and identify opportunities for service improvements.

• Support loyalty program recognition and enhance guest engagement experiences.

• Ensure proper use of hotel systems, including Property Management System (PMS) and other operational tools.

• Assist in training new associates and promoting continuous learning within the department.

• Maintain knowledge of hotel facilities, services, local attractions, and resort offerings.

• Support emergency procedures and ensure guest safety protocols are followed.

• Assist with additional duties and responsibilities as assigned by management, in support of the department’s operational needs.

Why Join Us?

At Curaçao Marriott Beach Resort, a career is more than a job, it’s an opportunity to deliver wonderful hospitality to our guests. Team members are empowered to grow professionally, collaborate across departments, and make a real impact on guest experiences. With a focus on excellence, teamwork, and personal development, the resort offers a supportive environment where talent is recognized and success is celebrated. Join us and be part of a team that brings memorable moments to life every day.

Offer

Besides the opportunity to continue to build your international hospitality career on the beautiful island of Curaçao, Marriott offers:

• Starting average base gross salary of $2,808

• Flight to Curacao

• All permit expenses paid

• 1 warm meal per workday in our associate cafeteria.

• Participation in manager’s bonus program with maximum of 2x additional monthly salary divided over 4 quarters.

• Access to learning and development through Marriott Curaçao Academy.

• A vacation allowance of 5% of the gross salary, pro-rated based on your start date and payable in June of every Year.

• Company Phone

• BVZ health insurance plan.

• On-the-job coverage AD&D insurance.

• A vision and dental plan will be available after 1 year of service.

• A pension plan will be available upon entering into an indefinite work agreement.

• An end-of-year bonus equivalent to one month, as part of the total rewards package.