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JETSET Pilates

Posted 1 month ago

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Assistant General Manager

Gold CoastOn-siteFull-time

AI Summary

The Assistant General Manager oversees front-of-house operations, trains Studio Leads, and supports client care and local marketing to boost member retention and new client experiences at JETSET Pilates.

About this role

The AGM at JETSET Pilates is a vital role responsible for fostering a strong sense of community within the studio with an emphasis on enhancing the overall client experience and consistency in service delivery. Reporting directly to the General Manager, the AGM will oversee a team of Studio Leads while actively participating in the day-to-day operations of the studio. This dynamic role requires a combination of leadership, client care, sales, networking and hands-on engagement in front of the house functions. The AGM plays a pivotal role in client retention, new client experience, and local marketing initiatives to promote JETSET Pilates in the community.

Duties and Responsibilities

  • Provide training, guidance, support, and feedback to Studio Leads to ensure a cohesive and high-performing team. This includes onboarding new Studio Leads and conducting training sessions with the General Manager (GM) when necessary.

  • Perform studio lead duties, including but not limited to managing Mindbody and AXLE, answering phones, responding to emails, and processing sales. They will also assist in opening and closing duties. Address client questions, concerns, and feedback promptly and professionally.

  • Facilitate new client processes, collaborating with Studio Leads to welcome and integrate newcomers into the JETSET community.

  • Collaborate with the GM to implement strategies for increasing brand awareness. Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community. Promote JETSET in the community through 3-4 tabling or local events each month

  • Periodically review Net Promoter Scores and take action on detractor feedback.

    • The AGM will assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

    Skills

    AXLECommunity OutreachCRMCustomer ServiceData EntryEmail And Phone CorrespondenceEvent CoordinationFront Desk OperationsLocal MarketingMember RetentionMindbodyNet Promoter Score (NPS) AnalysisSales ProcessingShift SchedulingStaff TrainingTabling EventsTeam Leadership

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