
Posted 7 months ago
Assistant ManagerGrotto Pizza · Middletown
Assistant Manager
MiddletownOn-site
AI Summary
Oversees restaurant operations during assigned shifts, ensuring customer service, profitability, cash handling and food safety standards. Supervises staff, handles guest complaints, and hires and trains personnel.
About this role
Description
To oversee the operations of the restaurant during assigned and designated periods. To ensure high standards of customer service and profitability while strictly adhering to the policies and procedures of Grotto Pizza.
Essential Duties:
- Supervise shift operations.
- Strictly follow company cash handling procedures.
- Complete opening, mid-day and closing duties.
- Promptly and professionally handle guest comments.
- Communicate all employee issues/complaints to management team.
- Strong understanding of cost and labor systems to ensure restaurant profitability.
- Ongoing employee development.
- Practice safe food handling procedures and enforce safety procedures in restaurant.
- Follow and understand company procedures at all times.
Other Duties:
- Maintain performance standards and motivates team through positive role modeling and decision making
- Departmental responsibilities.
- Interview, hire and train personnel.
- Conduct Orientations on a need basis.
- Required to make appropriate decisions in a fast-paced environment.
- Other functions assigned by management.
Requirements
- Proven restaurant management experience.
- Open availability and flexible scheduling.
- Reliable transportation.
Knowledge, Skills, and Ability:
- Ability to be self-motivated.
- Strong interpersonal skills.
- Strong organizational skills.
- Ability to Walk and Stand up to 5 hours at a time and lift up to 25 pounds.
- Ability to lift, bend, stoop, and walk at a moderate pace.
Skills
Cash Handling ProceduresCost And Labor SystemsCustomer ServiceFood Safety ProceduresInterpersonal SkillsOpening And Closing ProceduresRestaurant ManagementSafety ProceduresShift SchedulingStaff Hiring And Training
Explore related jobs
More jobs at Grotto Pizza
Similar Customer Service jobs
Jobs in Middletown
- HFinancial Partner/Universal Associate - Middletown, NYHeritage Financial Credit Union · Middletown, New York
- NCleaning Team Member - #827Nonstorecareers Sheetz · MIDDLETOWN, Virginia
- D
Delivery Expert - Domino's #4052 - 370 S. Main St., Middletown, CT, 06457Domino's · Middletown, CT - M
Seasonal Retail At Your Service Associate, Galleria at Crystal RunMacy's · Middletown, NY - C
Residential CoordinatorCaregiver · Middletown, Ohio - C
MEC Plant EngineerCAMS - Texas · Middletown, Ohio
Browse these categories
Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.