Assistant Manager

WheelCare Express is hiring an Assistant Manager in Santa Rosa, CA location to oversee day-to-day operations. This role is responsible for coordinating with medical facilities, clients, and internal staff to ensure on-time medical transportation. Candidates must demonstrate empathy and understanding toward clients, including children, seniors, and individuals with disabilities, chronic illness, or limited mobility.

If you thrive in a fast-paced environment, are computer-savvy, and have experience in transportation or dispatch operations, we would like to hear from you.

Key Responsibilities

· Oversee and maintain efficient daily operations in assigned service area

· Help HR to recruit, hire, train, and support new employees

· Provide effective communication and customer service internally and with medical partners, facilities, and clients

· Manage office personnel including Drivers, Dispatchers, and Schedulers

· Monitor routes and field operations to ensure safety, schedule adherence, and service standards

· Coordinate with billing/accounting teams to support accurate and timely revenue cycle management

· Prepare and maintain operational documentation per Company policy

· Support compliance and audit readiness

· Contribute to regional growth and expansion initiatives

· Prepare operational and performance reports for management

Qualifications

· Experience in Transportation Management or related field preferred

· Prior experience as a Branch Manager, Office Manager, or similar leadership role strongly preferred

· Proficiency in MS Word, Excel, and smartphone applications

· Experience with MediRoutes and Symed software preferred (not required)

· Ability to prioritize multiple tasks in a fast-paced, changing environment

· Strong written and verbal communication skills

· Demonstrated customer service mindset and professionalism

· Ability to work with diverse populations including pediatric, senior, and medically vulnerable individuals