Assistant Manager, Housekeeping
Holland America Skagway InnOn-site
AI Summary
The Housekeeping Assistant Manager leads a team to ensure guest rooms and areas are clean, sanitized, and well-maintained, while supporting service excellence and safety standards.
About this role
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.
As the Housekeeping Assistant Manager, you help lay the foundation for an unforgettable guest experience. You lead a passionate and diverse team that brings warmth, comfort, and cleanliness to every corner of the property—ensuring each guest feels right at home. From inspecting guest rooms to upholding safety and sanitization standards, you’re hands-on in maintaining excellence. You also support and inspire your team daily, fostering a fun, collaborative environment where everyone thrives. If you’re driven by high standards and love making a difference behind the scenes, this is your moment to shine!
As the Housekeeping Assistant Manager, you help lay the foundation for an unforgettable guest experience. You lead a passionate and diverse team that brings warmth, comfort, and cleanliness to every corner of the property—ensuring each guest feels right at home. From inspecting guest rooms to upholding safety and sanitization standards, you’re hands-on in maintaining excellence. You also support and inspire your team daily, fostering a fun, collaborative environment where everyone thrives. If you’re driven by high standards and love making a difference behind the scenes, this is your moment to shine!
Key Responsibilities
- Ensure all assigned rooms and/or areas are clean and sanitized by the end of the shift
- Communicate with supervisors and other team members for service or technical updates, requests, or concerns.
- Maintain organization for all housekeeping storage areas, ensuring they are clean of clutter and free from cross-contamination.
- Complete regular projects and deep cleaning
- Interact and communicate with guests, providing property-specific and local information, answering questions, and communicating concerns to the supervisor, creating memorable moments for our guests.
- Encourage, support, and present informational topics in accordance with our HESS Safety Culture.
Skills, Knowledge & Expertise
- Must be able to lift 50 lbs./23kg.
- Must pass a pre-employment background check.
- Minimum age of 18 years is required to reside in company housing, where available.
- Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
KNOWLEDGE, SKILLS, & ABILITIES
- Ability to prioritize work, and maintain attention to time constraints, while working in a team or group environment. You must also have the ability to organize work, meet deadlines, maintain attention to detail and accuracy, and supervise and manage staff.
- Ability to work in a fast-paced environment with multiple tasks and external influences.
- Ability to work independently with minimal supervision while achieving daily goals.
- Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
- Ability to stand/walk/work on feet for a minimum of 8 hours per day.
Benefits
- Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
- Reward for Referral Program
- Experience – Of a lifetime!
- Rewards & Incentives
- Community Service
- Employee Activities
- Professional Growth
HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.
Skills
Attention To DetailGuest CommunicationHESS Safety CultureHousekeepingSafety ComplianceSanitizationStaff SupervisionTime Management
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