Posted 2 months ago

Assistant Manager - Operations (Cebu) | Onsite

Cebu CityFull-time

AI Summary

An Assistant Manager in Operations oversees process efficiency, coaches and trains team members, handles client escalations, and supports integration and continuous improvements in a BPO/call center setting.

About this role

Work Setup: Onsite (Cebu)

Qualifications:

College graduate
Minimum of 2 years of experience as an Assistant Manager in a BPO/call center environment
Experience in Insurance or Healthcare

Responsibilities:

Take charge of the process, promptly addressing challenges and driving continuous improvements for efficiency.
Provide consistent coaching and feedback to empower team members and enhance performance.
Support new hires with thorough training for quick integration and productivity.
Handle escalations professionally to maintain positive client and team relationships.
Offer insights on process and system improvements to promote best practices and efficiency.
Confidently engage in supervisor-level client interactions, addressing needs to strengthen partnerships.

Skills

BPOCall Center OperationsClient Relationship ManagementCustomer ServiceEscalation HandlingHealthcareInsuranceProcess ImprovementTeam CoachingTraining Delivery