Assistant Manager, Restaurant Sales

Events and Sales

• Identify new target accounts by prospecting both internal and external stakeholders.

• Build sustainable and effective relationships with existing stakeholders, as well as new prospects. This includes the IRs’ concierge, Sales, MICE and external corporate groups, travel organizations, etc.

• Meet with potential clients, understand their requirements, and work closely with restaurant teams to deliver and execute the event.

• Proactive in recommendations and suggestions to deliver a win-win situation for client and the restaurants executing the event.

• Prepares all special event contracts, charges the necessary deposits, and ensures deposits and payments are received by the required deadlines, in accordance with Finance and Compliance’s teams’ SOPs.

• Develops a thorough understanding of the special event capabilities of all venues, including all SMM requirements.

• Attending all BEO meetings to go over event details and guests’ expectations.

• Evaluates guests’ complaints and responds promptly and appropriately.

• Follows up with each client after the event has taken place to obtain feedback –then documents comments for all future events.

• Prepare, and analyse all events’ success and post-mortem reports for F&B senior management team.

• To attend meetings in the absence of manager on weekly updates to senior management team on tentative and definite business in various restaurants, and have the information organized in a succinct manner.

Restaurant Reservations System

• Overall lead and in-charge for managing the restaurant reservation systems for owned outlets.

• Work closely with the various stakeholders such as the call centre team and restaurant host team on any synchronization required for reservations. Be the main conduit for all communication between various teams.

• Work closely with restaurant management team to support their reservation process and maximize their bookings.