Assistant Program Manager (Sun-Thurs 8:00a-4:00p + on-call)

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Home Life - Job Description

Position: Assistant Program Manager

Reports to: Program Manager

Program/Division: Residential

Supervises: N/A

Pay Classification: Exempt (Salaried, not eligible for overtime)

Last Revised: 06-2025

Job Summary:

Assistant Program Managers assist in overseeing the daily operations of the assigned program to ensure the quality of services provided to supported individuals within the program. This includes, but is not limited to, managing the schedule, payroll, and finances of the program, as well as the confidential safekeeping and management of the personal information of supported individuals.

Minimum Qualifications:

Eligibility for Employment

● Ability to pass an initial criminal history check from the Department of Human Services Criminal Records Unit and recheck every 2 years thereafter.

● Be a citizen of the United States or legally able to work in the United States

● Must be at least eighteen years old and hold a current driving license, insurance, and a good driving record.

● Ability to complete required training and annual training thereafter.

● The ability to maintain regular attendance and to perform tasks outlined in this description (with or without reasonable accommodation) is an essential function of this position.

Knowledge, Education, and Experience

● High school graduate or equivalent required.

● At least one year of experience working as a care provider, preferably with individuals with Intellectual and Developmental Disabilities.

Skills

● Effective Verbal and Written Communication

● Technical Skills

● Supervisory

● Organizational & Time Management

● Problem Solving

● Coping Skills

● Relational Skills and Teamwork

● Professionalism

Abilities

● Be literate and capable of understanding written and oral orders.

● Proficiency with Microsoft Office Suite, Outlook, Word, and Excel.

● Ability to perform intermediate computer operations such as Google Suite and Therap.

● Ability to work with diverse populations.

● Demonstrate an ability to establish good working relationships with any and all internal and external

stakeholders, including the admin and management teams, fellow staff, Board Members, volunteers, and

supported individuals.

● Demonstrate an active commitment to the Mission Statement and values of Home Life.

● Ability to model and educate on Home Life values and expectations to co-workers and new employees.

● Act as a role model by treating all people with warmth, empathy, and genuineness with respect and

sensitivity for their privacy, rights, culture, ethnicity, religion, and lifestyle differences.

Preferred Qualifications:

● Associate's Degree in Human Development, Psychology, or related field preferred

● 6 months of prior management or supervisory-related experience preferred.

● Knowledge of I/DD Individual Support Plan forms and implementation preferred.

Duties & Responsibilities:

General Responsibilities

Overall Expectations:

1. Report directly to the Program Manager (PM); adhere to all policies, rules, and procedures of Home Life and Oregon Administrative Rules (OAR).

2. Ensure that working hours are accurately documented.

3. Understand the requirements of maintaining confidentiality and safeguarding individual information.

4. Work as a team with the other support staff in the program to ensure the best quality of services are provided to our supported individuals.

5. Ensure that all pertinent information regarding individual supported individuals, major issues, or the program is communicated to other staff or supervisors as needed. Please note: all agency and supported individual coordination of information (e.g., parents, vocational, Mental Health, etc.) will be done by the Program Manager. Assistant Program Managers may communicate with vocational programs, family members, and DSPs as needed to coordinate schedules.

6. Ensure that all household supplies/equipment are available and in good working order, and ensure that all routine yard maintenance responsibilities are met as assigned by the Program Manager.

7. Attend and participate in staff meetings unless excused by the Program Manager, and attend all required training as assigned by the Program Manager or Training Coordinator.

8. Review and complete company communications daily and communicate with staff, individuals, and the community in a timely and professional manner.

9. Effectively navigate escalated situations or emergencies while keeping yourself and supported individuals safe.

10. Set and maintain healthy, appropriate boundaries among coworkers and supported individuals.

11. Follow the NADSP (National Alliance of Direct Support Professionals) Code of Ethics.

12. Assume additional responsibilities as assigned by the management team.

Health and Safety:

1. Follow the supported individual’s support plan(s) and protocols as outlined by the Individual Support Plan (ISP) team.

2. Complete General Event Reports (GER) and Therap progress notes (Tlogs) in accordance with directives and training.

3. Conduct and document quarterly fire drills and ensure the Program Manager is made aware of any problems that arise on supported individual evacuation, e.g., failure to evacuate within a reasonable amount of time.

4. Ensure that nutritionally balanced meals are prepared by/with supported individuals and are available to supported individuals in accordance with written menus.

5. Respond appropriately to the posted Emergency Preparedness Plan and On Call Procedures.

6. Ensure that the Safety & Sanitation Checklist is completed as assigned

7. Ensure that supported individual medications are administered as prescribed and that Medication Administration Records (MARs) are maintained according to Home Life procedures.

8. Staff leaving a shift will communicate all pertinent information (including, but not limited to: medication administration, behavioral concerns, and appointments) to staff coming on shift, based on the protocols and needs of each program.