Assistant Store Manager, Melbourne (New Showroom Launch)

We’re rethinking homes for how people really live, and we’re looking for an Assistant Showroom Manager to join our Melbourne Showroom team to help shape the future of living - one thoughtful detail at a time.

Retail at Castlery is where design, service, and experience meet - giving customers a space to explore, connect, and discover the perfect pieces for their homes.

As the Assistant Showroom Manager, you’ll support the daily operations of our new Melbourne showroom — ensuring it runs smoothly, reflects our brand ethos, and delivers an exceptional customer experience.

What You’ll Be Doing:

Showroom Management

• Partner with the Showroom Manager to drive sales and achieve KPIs.
• Analyse performance and customer insights to improve results.
• Maintain compliance with global retail standards and SOPs.
• Oversee inventory, floor management, visual merchandising, and budget planning.

Team Management

• Assist to lead, motivate, and support the team to reach goals.
• Conduct regular check-ins and coach for performance and growth.
• Foster a positive, collaborative, and high-performing culture.

Customer Experience

• Champion our O2O (Online-to-Offline) experience, bridging digital and in-store touchpoints.
• Deliver engaging in-store programs that help customers explore and purchase confidently.

Cross-Functional Collaboration

• Work with Marketing and other teams on product launches, events, and campaigns.
• Coordinate local projects and initiatives to elevate the showroom experience.

What You’ll Need:

• At least 2 years’ leadership experience in retail, ideally in furniture or home goods.
• Fluent in English with strong communication skills.
• Customer-first mindset and passion for creating meaningful experiences.
• Hands-on leader with strong problem-solving and decision-making skills.
• Proficient in MS Office and comfortable using tech in retail operations.
• Familiar with O2O retail strategies (a plus).

Additional Details:

• Willingness to work weekends, public holidays, and rostered hours as required
• Location: Richmond, VIC
• Commission Scheme: Enjoy attractive earning opportunities with commission tied to your results and your store's success

Built for Real Life, Designed for What’s Next:

At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.

Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy.

If you believe that good homes create good lives, come build with us.