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Emma – The Sleep Company

Posted 3 days ago

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Assistant Store Manager - Rotterdam

RotterdamOn-site

AI Summary

Assistant Store Manager at Emma leads and motivates Sleep Experts to meet sales targets, advises customers on sleep products, oversees store operations, admin tasks, stock and shift coordination, and executes visual merchandising.

About this role

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe. 

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide. 

It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together. 

Ready to awaken your best with us?

What you will do:

• Assist in motivating and managing the Sleep Experts (sales staff) to meet and exceed sales targets.
• Advise customers on products to help them achieve the ultimate night's sleep, enhancing the customer experience.
• Oversee administrative tasks, stock management, and shift coordination, ensuring the sales floor is always optimized for conversion.
• Execute all visual merchandising guidelines to the highest standards, maintaining consistent in-store presentation.
• Take ownership of the store when required, confidently managing operations in the absence of the Store Manager with a strong business mindset.

What are we looking for:

• You bring more than 2-3 years of experience as an Assistant Store Manager or Senior Sales Associate in a retail environment.
• Smart, energetic, and eager to achieve great goals as part of a dynamic team.
• Demonstrate strong sales skills with a proactive, customer-oriented approach.
• Ability to interpret daily performance data and translate it into actionable steps that drive results.
•Capacity to solve customer issues at the store.
• Business Fluent in English and Dutch.

What we offer:

  • 25 days of annual leave, increasing to a maximum of 30 days with each additional year of service.
  • Variable compensation paid in addition to your salary, based on your business performance.
  • Access to Nilo, a mental health platform with paid sessions with a psychologist or coach.
  • An employee discount on selected Emma products.
  • In-store onboarding by the Store Manager, and regular trainings and documentation to learn our products.

    • Skills

    Customer ExperienceDutchEnglishPerformance Data InterpretationRetail SalesShift CoordinationStock ManagementStore OperationsVisual Merchandising

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