Associate Account Manager

About OpenTable:

With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture

About the role:

As an Associate Account Manager, you will be responsible for leading customer retention and revenue growth within your territory of restaurants and also play a key supporting role to our Account Managers.

Part of the role is designed to help the wider Account Management team operate more efficiently by taking ownership of administrative, operational, and follow-up tasks that support customer retention, product adoption, and overall account health.

Responsibilities will include internal coordination, documentation, process execution, reporting, and other account management admin responsibilities.

There are also customer-facing responsibilities such as customer case resolution, and general communication with restaurant partners to ensure a strong customer experience.

In this role you will:

• Work closely with customers to increase product and feature adoption, improve their online availability and ultimately grow their business through our partnership.
• Become a trusted adviser to our customers and influencing an ongoing retention of their business with us.
• Support Account Managers with administrative and operational account management tasks.
• Resolve assigned customer cases and tasks, ensuring timely follow-up and clear communication.
• Partner with Customer Support, Billing, and Sales teams to ensure a seamless experience for our restaurant partners, acting as a bridge to resolve billing or technical hurdles.
• Prepare and complete account management admin work such as contract preparation, operational follow-up and internal coordination.
• Support execution of customer and account workflows including customer communications, and following up on internal approvals.
• Pull and organise data from Salesforce and other sources to support meeting prep, reporting, audits, and customer follow-up.
• Maintain accurate documentation and communication records in Salesforce and related systems to ensure account data integrity.
• Help Account Managers stay focused on higher-value strategic conversations by taking ownership of repeatable admin and coordination work.
• Provide lighter-touch customer assistance, training, and follow-up where appropriate.
• Contribute to team goals by helping improve process consistency, turnaround times, and the overall customer experience.

Who you are:

• An organised, detail‑oriented professional with a sharp eye for detail, skilled at documentation, time management, and keeping multiple priorities moving.
• Capable of combining quality customer interaction with a strong internal administrative and operational focus.
• You’re a collaborative teammate who partners effectively across departments and clearly communicates complex information in any format to help others succeed.
• A strong communicator who builds genuine rapport with customers and internal stakeholders, you bring a hospitality mindset to even the most administrative tasks, ensuring every interaction is handled with care.
• You’re a curious, proactive problem-solver who takes ownership, balances internal support with targeted customer outreach, and exercises sound judgment about when to act independently and when to escalate.
• Comfortable using Salesforce, Google Workspace, AI, and other business systems to manage tasks, documentation, and reporting, with strong CRM proficiency and a demonstrated ability to quickly learn new software and internal tools.
• Interested in hospitality, restaurant operations, and helping customers get value from OpenTable’s products and services.
• Experienced in account management, customer success, customer support, operations, or a similar role is preferred.

This role is ideal for someone who wants to build a strong foundation in Account Management while making an immediate impact through execution, organisation, and customer support. It offers broad exposure to both Central Queue and field account management, while creating a pathway for growth over time.

Benefits:

Benefits of this role will be discussed during the interview process.

Work Environment & Flexibility:

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion:

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

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