Associate - Business Analyst

Key Responsibilities

• Elicit, Analyze, and Document Requirements: Collaborate with business and IT
  stakeholders to gather, analyze, and prioritize business requirements and feedback. Translate these into clear use cases, user stories, functional specifications, and business requirement documents (BRDs).
• Solution Design & Implementation Support: Work closely with technical and
  business teams to design, document, and implement system solutions that align with business needs. Prepare requirement scope documents, mockups, and coordinate approvals during the solution design process.
• Process Analysis & Optimization: Evaluate and document existing business
  processes, develop process models and workflows, and recommend innovative and
  practical improvements to enhance operational efficiency and effectiveness.
• Risk Assessment & Prioritization: Assess risks and impacts associated with
  proposed solutions and designs, and effectively prioritize competing business
  demands to ensure project success.
• Cross-Functional Collaboration: Partner with cross-functional teams throughout
  the specification, testing, and implementation phases to ensure seamless
  communication and delivery.
• BRD Oversight & Query Resolution: Follow up on technical BRD preparation by IT
  teams, ensuring timely reviews and approvals while resolving any functional queries that arise.
• Testing, Validation & UAT Coordination: Support solution validation by delivering
  requirement walkthroughs, assisting in system testing and User Acceptance Testing
  (UAT), and coordinating signoffs from business users to confirm solution readiness.
• Ensure Quality Standards: Validate that developed solutions meet defined
  business and technical requirements, maintaining alignment with established quality standards.
• Documentation & Continuous Improvement: Maintain comprehensive business
  process and system documentation, including flowcharts, data models, and business rules. Stay current with industry best practices, tools, and methodologies to continuously improve analysis quality and project delivery.

Skills, Knowledge & Expertise

• Bachelor’s degree (or higher) in Computer Science, Engineering, Business
  Administration, or a related field with equivalent experience considered.
• Minimum of 5 years as a Business Analyst with prior exposure to IT projects;
  experience in Shipping, Logistics, or Supply Chain is highly desirable.
• Hands-on experience in requirement gathering, functional documentation,
  stakeholder communication, and testing coordination, with the ability to translate
  business needs into actionable specifications.
• Strong analytical skills with the ability to interpret complex data and generate
  actionable insights; keen attention to detail in identifying and implementing improved
  workflows and solutions.
• Proficiency in tools and techniques such as UML, BPMN, use cases, Microsoft Visio,
  JIRA, Confluence, and SQL; experience with data visualization (Power BI/Tableau)
  and API testing (SoapUI/Postman) is a plus.
• Familiarity with Agile and Waterfall project management methodologies; Scrum
  Certification is an advantage.
• Excellent written and verbal communication skills, capable of engaging effectively
  with technical and non-technical stakeholders, business teams, and external
  partners.
• Strong documentation and formatting skills in English, with the ability to produce
  clear and well-structured requirement materials.
• Proven ability to work independently as well as collaboratively, maintaining
  professionalism and a positive attitude under pressure.
• Experience working closely with senior business analysts, product owners, or other
  key stakeholders for guidance, alignment, and best practice implementation.

Benefits

• Exciting Work Culture: Join our friendly, supportive team and start making a difference from day one
• Innovate Logistics: Help improve global efficiency and shape the future of logistics
• Collaborative Environment: Work with leaders in the industry in a creative and open culture
• Growth Opportunities: Reach your full potential with abundant professional and personal development options
• Competitive Compensation: Earn a salary that reflects your skills and expertise
• Awards and Recognition: For outstanding performance or significant contributions to the company's success