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Scan-Group

Posted 12 days ago

Open

(Shipco AIRO)-Export Customer Service

SingaporeOn-site

AI Summary

The main function of this role is to assist customer in day-to-day, liaise with carrier, transporter, warehouse operator, fumigation, and ad-hoc task. Monitoring customer support, quotation and maintaining the volume and trade laneEnsure all procedures and time frames to be followed as per agreed SOPs and workflows & must be always adhered to.

About this role

The main function of this role is to assist customer in day-to-day, liaise with carrier, transporter, warehouse operator, fumigation, and ad-hoc task. Monitoring customer support, quotation and maintaining the volume and trade lane
Ensure all procedures and time frames to be followed as per agreed SOPs and workflows & must be always adhered to.

Key Responsibilities

  • Attending to local and overseas customer’s inquiries pertaining to rates ·
  • Respond promptly to customers’ inquiries on booking confirmation, and shipment follow up sailing confirmation, continuous monitoring of shipment till cargo arrival ·
  • Responsible for bookings preparation and tele- marketing for local customer cargoes. ·
  • Booking arrangement and follow up container status with carriers of containers. ·
  • Dealing with warehouse over container status (change of vessels/departure date etc). ·
  • Preparation of railing instructions and liaising with warehouse/truckers ·
  • Follow up with shippers of any discrepancy in packages. ·
  • Ensure all necessary shipping documents are in place within the given time frame ·
  • Coordinate internally with sales and documentation team

Skills, Knowledge & Expertise

  • Proficient in Microsoft Office
  • Preferably with 1 year similar experience in the Ocean / Air freight industries
  • Basic knowledgeable in NVOCC business will be an added advantage ·
  • Able to communicate and write in English

Benefits

Variable Bonus
Flexi Benefit
Medical Insurance

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