Associate Consultant - Intern

About the Role

Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges tied to yard management, shipment visibility, and asset management, across rail, truck, and multi-mode transportation.

The Associate Consultant – Intern is an entry-level, customer-facing consulting position within the Professional Services team. You will learn to implement enterprise software solutions for maritime customers, gain hands-on experience in software configuration and integration, analyze business processes, and work under the supervision of senior consultants and project managers.

Job Description & Responsibilities

As an Associate Consultant Intern, you will:

• Enterprise Software Implementation: Assist in deploying Kaleris’ software solutions for maritime and terminal operations customers.
• Issue Verification & Case Creation: Verify customer issues in test systems, create clear cases with the necessary steps and documentation using Salesforce or equivalent systems, and support rapid issue resolution by developers.
• System Analysis & Configuration: Analyze, configure, and help integrate systems as directed to achieve required results for client-specific needs.
• AI-Enabled Consulting Support: Use approved artificial intelligence and generative AI tools to support documentation, requirements analysis, issue triage, test-case preparation, knowledge retrieval, and other consulting activities. Validate AI-generated outputs and apply sound judgment before using them in customer or project work.
• Relationship Building: Develop effective working relationships with both customer contacts and Kaleris team members.
• Professional Communication: Listen actively and communicate effectively with customers, peers, and stakeholders, maintaining professionalism under pressure.
• Ownership of Issues: Take responsibility for assigned customer issues, ensuring regular follow-up and status updates until completion, with support from Senior Consultants.
• Continuous Learning: Quickly ramp up on products, industry practices, and approved AI-enabled consulting tools using documentation, mentoring, and hands-on assignments.
• Team Collaboration: Support team activities and contribute to project deliverables as directed, demonstrating a detail-oriented and self-motivated work style.
  
  

Requirements & Qualifications

Essential

• Currently in university, for example studying Industrial Engineering, Business, Computer Science, or a related discipline, with exposure to logistics, manufacturing, or related internships.
• Solid software technical abilities, including requirements, configuration, integration, or software development fundamentals.
• Interest in artificial intelligence and willingness to learn and use approved AI-enabled tools in a professional environment.
• Ability to critically review AI-generated information, identify potential errors or gaps, and apply human judgment before using the output in customer or project work.
• Strong communication skills in English—both written and oral.
• Detail-oriented, self-motivated team player with a strong work ethic.
• Ability to work as directed, receive instruction, and adapt quickly to new assignments and low-complexity tasks.
• Ability to manage stress and maintain professionalism in challenging situations.

Desirable/Optional

• Exposure to consulting or customer-facing roles.
• Familiarity with supply chain, maritime, or terminal operations.
• Familiarity with artificial intelligence, generative AI, prompt writing, or AI-enabled productivity tools.
• Multilingual skills relevant to the region.

Additional Information

• Listed duties and responsibilities are not exhaustive; other tasks may be assigned as required to meet business needs.
• AI tools must be used only in accordance with Kaleris policies and approved processes. Confidential, customer, personal, or proprietary information must not be entered into unapproved AI tools.
• Kaleris is an equal opportunity employer. We value a diverse workforce and do not discriminate based on race, religion, gender, age, or other protected status.