Associate Global Process Owner

As the Global Process Management Specialist, you will support order management process integrity and production support while leveraging data analytics and AI-driven insights to enhance process visibility, reliability, and operational efficiency across global operations

· Utilize data analytics and AI-enabled monitoring tools to detect anomalies, trends, and risks in order processing workflows.
· Drive initiatives to enhance efficiency and effectiveness through automation and AI-supported process improvements.
· Prepare and deliver process metrics reports and dashboards, highlighting KPIs and actionable insights derived from data analysis.
· Support the evolution of processes by contributing to digitization, automation, and AI-enabled workflows.
· Use data-driven insights to guide decision-making.
· Accountable for maintaining the accuracy and integrity of order and delivery status information, leveraging data validation techniques and automated checks.
· Proactively identify and avert customer-facing issues related to order reliability.
· Regularly monitor sales orders and delivery processes using reports, using reports, dashboards, and system interfaces, enhancing visibility through Power BI or similar analytics tools.
· Understand and adhere to global process service levels to ensure consistent quality.
· Collaborate with cross-functional teams to address any relevant issues discovered during monitoring.
· Follow up with global issue owners to ensure timely closure of action items within prescribed service levels.
· Conduct root cause analysis to identify areas for improvement in our processing.
· Drive initiatives to enhance efficiency and effectiveness.
· Support all Align products and regions that utilize the global order and delivery process.

· Bachelor’s degree in Business, Supply Chain, Computer Science, Data Analytics, or a related field.
· Knowledge of data analytics, reporting, and dashboarding tools (e.g., Power BI, Excel advanced analytics)
· Exposure to automation tools (e.g., Power Automate) and digital workflow optimization
· Strong analytical and problem-solving skills, with ability to interpret data and generate insights.
· Interest in continuous learning, particularly in AI, data analytics, and process automation
· Completion of AI or Data Analytics courses/certifications (e.g., Power BI, Azure AI Fundamentals AI-900, Data Analytics courses, Prompt Engineering), preferably.
· Understanding of master data processes, including familiarity with data standards, data governance, and data quality concepts.
· Basic knowledge in SAP / ERP systems, preferably.
· Applies basic knowledge of processes and procedures to ensure efficient operations.
· Comfortably handles problems of limited scope and seeks solutions.
· Builds stable working relationships within the organization, fostering teamwork and effective collaboration.
· Strong interpersonal skills to interact with colleagues, stakeholders, and cross-functional teams.
· Demonstrates the ability to remain focused even during repetitive tasks, maintaining a high standard of quality.
· Ensures accuracy and precision in work.
· Possesses strong problem-solving and analytical skills, allowing for effective decision-making and process improvement.
· Able to work independently with minimal supervision, taking initiative to drive tasks forward.
· Proactively identifies opportunities for improvement.

Specific language requirements

Advance English