Associate Specialist, Logistics Operations

Overview

Execute delivery and logistics activities for inbound containers (liners), air and courier shipments, ensuring on time delivery to the plants/warehouses and customers. Position will be responsible for day to day SAP transactions, tracking and resolving any transportation delays, equipment challenges or other issues impacting on time delivery to internal or external customers.

Responsibilities

·Coordinate all import loads and shipment processes with origin plant / warehouse / terminal personnel, carriers and freight forwarders to ensure on time delivery to internal or external customer·Proactively monitor open orders and deliveries to avoid and resolve issues at the earliest possibility and mitigate negative impact of unavoidable disturbances·Key transactional contact for customers, 3rd party logistics service providers and freight forwarders·Ensure adherence to defined operational escalation process to leads, regional experts and plant personnel when encountering unforeseen delays in shipping from plant and ultimate delivery to customer. Manage exceptions and emergency situations·Assist with resolution of freight invoice discrepancies·Document, investigate and follow up of internal and external complaints·Recommend process improvement including investigation of quality failures and the development of preventive and corrective actions for quality failures·Maintain key internal relationships including business, sales, supply chain planning, logistics procurement, product management and further functions. Key Delivarables:·Run regular (weekly, monthly, quarterly) operational and KPI reports, share findings and trend with leadership, suggest potential improvement ideas where necessary·Meet/exceed monthly KPI metrics and objectives

Qualifications

Requirements / Experiences:

•2-3 years in Logistic Operations, Import experience•Fluent English, Spanish, Portuguese is an advantage•SAP knowledge•Transportation systems knowledge (e.g. TMS)

Competences / Behaviors:

•Customer focused mindset•Drive for results•Strong, decisive personality•Effective Time Management•Troubleshooting/problem solving skills•Ability to build relationships•Ability to work in a global fast paced and complex environment•Being flexible and adaptable to change•Able to cope with stress (stress resistant)•Responsibility and engagement