Associate Training Manager, Partnership

Key Responsibilities

• Design and deliver bilingual (English/French) training on products, sales & customer service.
• Oversee the creation and adaptation of training materials, job aids, and digital content tailored to the needs of diverse partner networks and retail staff.
• Facilitate the onboarding, certification, and performance tracking of partner sales agents to ensure rapid time-to-Proficiency.
• Drive monthly course uptake on Litmos for the Partnership and Retail Team.
• Create content for continuous learning; partner with sales, marketing & regional teams.
• Report field issues and facilitate client experience audits with the Partnership Team.
• Oversee ad-hoc projects related to new partner onboarding and the rollout of digital learning tools/content.
• Track, evaluate, and report on training effectiveness and client onboarding sessions via the ZTM App, providing insights to regional management.
• Continuously update training assets and partner with cross-functional teams to facilitate new and existing business initiatives.

Skills, Knowledge & Expertise

• Bachelors/Higher Diploma in Education, Business, or a related field is preferred.
• A technical background in Solar/Renewable Energy or Electronics will be an added advantage.
• Full professional proficiency (verbal and written) in both English and French is required.
• Minimum 4 years of experience in Learning & Development and Sales Training, with demonstrated expectations for coordination and people development.
• Experience administering or managing content on Learning Management Systems (LMS).

Benefits

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.