Asst. Housekeeping Mgr

Location

Hyatt Centric Santa Monica

Overview

The Assistant Housekeeping Manager supports the Director/ Assistant Director of Housekeeping in overseeing daily housekeeping operations to ensure guest rooms, public areas, and back-of-house spaces meet Hyatt brand standards for cleanliness, safety, and service excellence. This role supervises staff, maintains quality control, and ensures an exceptional guest experience.

Responsibilities

Operational Leadership• Assist in managing daily housekeeping operations for guest rooms, suites, public areas, and laundry.• Conduct daily inspections to ensure compliance with Hyatt cleanliness and brand standards.• Ensure employees are in compliance with appropriate regulations, practices and procedures.• Monitor room readiness and coordinate with Front Office for efficient room turnover.• Support scheduling to ensure adequate staffing levels based on occupancy forecasts.• Ensure proper use and maintenance of cleaning equipment and supplies.

Staff Supervision & Training• Supervise room attendants, housepersons, and laundry attendants.• Train new hires on Hyatt service standards, safety procedures, and cleaning protocols.• Provide coaching and feedback• Foster a positive team environment aligned with Hyatt’s culture and values.• Assist in onboarding and retention of housekeeping staff.

Quality Control & Guest Satisfaction• Perform routine room inspections and public area audits.• Address guest complaints promptly and professionally and follow up to ensure guests satisfaction.• Ensure VIP rooms and special requests are handled accurately.• Maintain high standards of presentation and cleanliness.Inventory & Budget Management• Monitor inventory levels of linens, amenities, and cleaning supplies.• Participate in monthly inventory counts.• Ensure proper handling of lost & found procedures.

Safety & Compliance• Ensure compliance with OSHA, local health regulations, and Hyatt safety policies.• Enforce chemical handling and workplace safety procedures.

Qualifications

• High school diploma or equivalent (Hospitality degree preferred).
• 2–4 years of housekeeping experience;
• Strong leadership and organizational skills.
• Must be able to work independently and simultaneously manage multiple tasks
• Knowledge of cleaning procedures, equipment, and chemicals.
• Ability to work flexible schedules including evenings, weekends and holidays.
• Proficiency in property management systems (e.g., Opera preferred).