ATS Integrated Solutions - Controls Service Technician II

JOB SUMMARY:

The Controls Service Technician II will lead projects, execute service calls, train customers, train technicians, program systems, and assist with customer phone support. Assure that projects are properly staffed and have consistent communication with the General Contractor or POC. The Controls Service Technician will perform preventive maintenance, troubleshooting, and repair of computerized building automation systems. Provide analysis of building control and mechanical system performance in buildings. Ensure documentation is accurate and complete. Perform DDC controls troubleshooting. Function as liaison to customer, and electrical installer. This position will be required to support the service department by taking 24-hr on call for service as needed. (Typically, once a month for 7 days). This is a non-exempt position.

DUTIES AND RESPONSIBILITIES:

• Preventative Maintenance Tasking (Database Back-ups, Control System Analysis, Network Analysis and Optimization, Central Equipment Controls Performance Testing, Customer Training)
• Execute Service Quoted Projects.
• Troubleshoot DDC Control and Mechanical Systems.
• Replace Failed Components, as necessary.
• Consistent Communications with Supervisor, Service Coordinator, Account Manager, and
  customers.

SKILLS AND ABILITIES:

• Knowledge of DDC Control Theory & Applications.
• Experience with electronics and basic electrical circuits.
• Ability to train customers and technicians.
• Strong troubleshooting skills.
• Computer hardware and software skills.
• Ability to work independently and unsupervised.
• Strong communications and interactive skills.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

This position requires a combination of working in an office environment and routine visits to jobsites. Project jobsites present typical construction and outdoor conditions that require the use of personal protective equipment for safety purposes. Must be comfortable climbing a ladder infrequently. Small repetitive motions and use of small tools is included. Travel up to 30%.

POSITION TYPE AND HOURS

• Full-time, exempt
• Typical Monday – Friday working hours with flexibility as needed

CREDENTIALS AND EXPERIENCE

• Prefer experience with Alerton, Compass, Delta, Tridium Niagara, and/or Distech
• Building Mechanical systems experience is a plus.
  
• Must have a valid Driver’s License and be insurable on Company’s policy.