Automotive Customer Engagement Specialist -CSR

Client Experience Specialist / Customer Relations Associate

Location: Andover, MA
Company: Automotive Elegance (AE)
Job Type: Full-Time | Hourly + Commission
Pay: $22–$25/hour (based on experience) + Commission Opportunities

Training Provided for the Right Candidate

About Us

Automotive Elegance (AE) is a premier vehicle protection company specializing in Paint Protection Film (PPF), Ceramic Coating, Window Tint, and high-end detailing services. Family-owned since 1999, we are proud to be a multi-year XPEL Dealer of the Year and a company built on craftsmanship, precision, and long-term team culture.

We deliver an exceptional customer experience from first contact to final vehicle delivery — and our front-of-house team plays a critical role in that promise.

Position Overview

We are seeking a motivated, professional, and customer-focused individual to join our growing team. This is a client experience and revenue-support role where your communication skills, professionalism, and ability to identify opportunities directly impact company growth.

No automotive experience is required — we will train the right personality. If you are coachable, competitive, team-oriented, and looking for long-term career growth, we want to meet you.

Key Responsibilities

• Greet and assist customers in a professional, luxury environment
• Educate clients on PPF, ceramic coating, window tint, and detailing services
• Recommend premium packages, add-ons, and bundled solutions
• Provide accurate estimates and process invoices
• Perform vehicle walk-arounds and documentation
• Maintain detailed CRM records and follow up with cold leads and past clients
• Coordinate scheduling with the service team for drop-offs and deliveries
• Maintain a clean, organized, and welcoming front office
• Assist with vehicle photos and social media content (a plus)

What We’re Looking For

• Strong communication and interpersonal skills
• Positive attitude, coachability, and professionalism
• Organized and detail-oriented
• Comfortable speaking with customers in person and on the phone
• Competitive mindset with a team-first attitude
• 1–3 years of customer service or sales experience preferred (retail or luxury experience is a plus)
• Passion for high-end vehicles or luxury products is a bonus
• Seeking long-term growth — not just a job

Compensation & Growth

• Competitive hourly pay ($22–$25 based on experience)
• Commission on up-sold services and revenue
• Clear growth opportunities within a growing company
• Supportive, long-term team culture
• Work in a premium automotive environment

Benefits

• Health, Dental & Vision Insurance
• 401(k) with company match
• Paid time off (PTO) and holidays
• Employer Paid Life Insurance
• HSA

If you’re looking for a company you can grow with and take pride in representing, we’d love to meet you.