Automotive Lease and Retention Portfolio Associate

Overview

If you are an enthusiastic self-starter with a passion for customer service, product knowledge, and you enjoy working with people, then we want you to be part of our team as a Automotive Lease Retention Portfolio Associate for our BMW of Riverside store. The Automotive Lease Retention Portfolio Associate manages an assigned portfolio of lease and retail customers to drive retention, loyalty and upgrade opportunities.

The ideal candidate has a high school diploma or GED, 1-3 years Automotive Sales Support, BDC, Portfolio, Auto Retention, or Customer Engagement experience. excellent customer service skills, a confident and outgoing personality, a professional appearance, and great communication skills. He or she must be self-motivated with a willingness to continuously prospect to sell a minimum quota (or more!) on an ongoing basis.

In addition to competitive pay with opportuities to earn monthly bonuses, we offer our employees: Health, Dental, Vision, Life, 401K, Health &Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Manage an assigned portfolio of lease and retail customers to drive retention, loyalty, and upgrade opportunities.
• Proactively contact customers approaching lease maturity, equity positions, or inspection milestones.
• Coordinate and encourage pre-inspections, final inspections, and upgrade conversations.
• Support acquisition opportunities initiated through the portfolio process.
• Maintain accurate CRM activity, notes, and follow-up cadence.

Qualifications

• 1–3+ years of experience in automotive sales support, BDC, portfolio, retention, or customer engagement roles.
• Strong phone, text, and email communication skills.
• Highly organized with disciplined follow-up habits.
• Comfortable discussing lease terms, inspections, and upgrade options (training provided).
• CRM proficiency and attention to detail.
• Team-oriented mindset with accountability to shared performance goals.
• Billigual a PLUS!