Automotive Service Advisor / Writer Manager

Buckeye Complete Auto Care | Columbus, OH

Position Overview

Buckeye Complete Auto Care is hiring an Automotive Service Advisor / Writer Manager for a high-performing advisor who is ready to step into leadership.

This role is ideal for a proven Service Advisor who already excels at customer communication, sales, and follow-through and wants to take the next step into managing people, process, and performance inside a busy automotive repair shop.

This is a hands-on leadership role. You will work with customers daily while helping lead the front-of-house team.

Key Responsibilities

• Advise customers on vehicle service and repairs with clarity and integrity
• Lead front counter operations in a fast-paced automotive repair shop
• Coach and support service advisors on communication, sales, and process
• Own customer experience from initial call through vehicle pickup
• Partner with the Operations Manager to execute shop systems and standards
• Ensure consistent customer service and sales execution

What You Own

• Store-level customer experience
• Front-of-house sales execution
• Advisor standards, training, and accountability
• Process consistency and follow-through
• Protecting Buckeye’s reputation and culture

You are not responsible for technician inspection timing or building pricing matrices. This role is focused on leadership, communication, and execution.

Compensation & Growth

• Total Compensation Range: $75,000–$105,000+ annually
• Structure: 60% salary / 40% performance-based
• Performance tied to gross profit and overall store health
• Designed for long-term growth, not short-term pressure

Qualifications

• Strong customer service and sales skills
• Comfortable coaching peers and leading by example
• High accountability and ownership mindset
• Ability to stay calm and clear under pressure
• Automotive Service Advisor experience desired/not required

About Buckeye Complete Auto Care

Buckeye Complete Auto Care is a family-owned, multi-location automotive repair company built on integrity, systems, and people development.

We believe Cars = Freedom, and our job is to protect that freedom for every customer while creating a workplace where leaders can grow.