Automotive Service Dispatcher

Overview

The Automotive Service Dispatcher plans, organizes, leads, and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to customers. We deliver the highest quality service while maintain the highest level of customer satisfaction.

The ideal candidate has a high school diploma or GED, at least 3 years Automotive Shop Experience, dispatcher dealer-level or large facility experience. An unrestricted California driver's license and a clean driving record. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Implements and maintains an effective dispatch system.
• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
• Prepare service invoices and timecards for processing.
• Reviews repair orders turned in by Service Technicians to ensure accuracy of work completed.

• Ensures that technicians follow warranty procedures.

• Work with team members to increase productivity and open line of communication with Service Advisors with updates.

• Ensures that required documentation is complete and is in compliance with regulations and standards.
• Communicate directly with service advisors regarding the status of the service work as well as the estimated time for completion so that customers can be informed.
• Demonstrates behaviors consistent with the Company's Values in all interactions with customers, coworkers, and vendors.
• Performs other duties as assigned.

Qualifications

• 3 +years' Automotive Service Department Dispatch experience!!
• Ability to distribute work to Service Technician in a fair manner according to their skill level.
• Must have the ability to motivate and lead the production of technicians.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
• Safety and customer service oriented.
• Must have the ability to multi-task in a fast paced environment.
• Able to bend, kneel, squat, stand, and lift heavy objects as needed.
• Professional appearance and work ethic.
• Valid California driver's license with a clean driving record.