AVP, (Sr Exec), User Testing (Channels & Digital), RORC

• Lead,coordinate and manage user acceptance testing for retail banking applications

• Understand user requirement, review functional specification and plan the testing to ensure adequate testing coverage

• Manage end to end testing ensuring quality test verification and documentation, defect reporting, issue resolution, andprogresstracking in timely manner

• Support business/ operation users inoperational readiness, pilot run, health check and project post implementation

• Responsible in developing system functionality and user training manual, target operating model and other relevant documentation where applicable

• Analyze and provide support/ relevant input on production issues and/ or customer complaints channeled via support staff/ helpdesk.

• Participate in country and group level projects as assigned from time to time

• Identify and initiate improvements in the test processes and execution

• Ensure application parameters setup are carried out with proper control

• Provide in-depth training to new hire/existing staff on user acceptance testing management and production support

• Participate and assist in coordinating department disaster recovery and business continuity annual testing

• Assist department head in resolving audit findings in timely manner

• Perform ad hoc assignment/ tasks as assigned by department head from time to time

Requirements:

• Bachelor’s Degree in Computer Science or equivalent
• Minimum 5 years of experience in functional testing in retail banking domain
• Knowledge in retail banking operations, products and services
• Experience in testing one or more banking channels such as self-service banking, mobile banking
• Good communication and interpersonal skills
• Able to work independently and as a team player
• Practical knowledge on automation testing tools is an added advantage