AWS MS Engineer (Typescript OR Node.js)

TTEC Digital seeks an AWS MS Engineer to join our Managed Services development team. This is a REMOTE role located in the US.

To be considered for this role, you must be a U.S. citizen and be willing to subscribe to a Public Trust background.

The TTEC Digital AWS Partner Practice, comprising over 150 brilliant experts, has been recognized with best-in-class awards from AWS and was the first Amazon Connect partner to be signed globally. It delivered over 500 AWS customer launches, which improved customer experience (CX) for more than 3.5 million conversations to date.

As part of our AWS MS Engineeringteam, working REMOTE in the US, you will work with our enterprise-level clients, providing medium- to advanced-level troubleshooting support services for AWS Serverless Concepts and Services. Our engineers will work with established customers to maintain the recurring revenue center in business.

What You'll Be Doing:

Works with a variety of clients and projects to maintain customer system performance

Builds and customizes new features in client systems, including web applications, reporting applications, and troubleshooting tools

Answers trouble tickets and guides customers via email, phone, and video conferences

Maintains and updates VoiceFoundry products and tools to improve and expand our offerings to clients

What You'll Bring:

Minimum of 1 year of experience with AWS Serverless concepts and services

Must be a U.S. Citizen and willing to subscribe to a Public Trust background.

Minimum 1-year experience writing and editing software using vanilla JavaScript, TypeScript, Python, and more specifically, the NodeJS framework.

Ability to troubleshoot malfunctioning systems, collaborate with customers and teammates to solve problems without much guidance

Clear communication and a sense of urgency is important.

Curiosity is important in helping these engineers to determine the best way to build enhancements into client systems.