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Electric Mind

Posted 4 months ago

Open

Azure & Dynamics 365 Developer

TorontoRemoteFull-time

AI Summary

Hands-on Azure Developer and/or Dynamics 365 consultant responsible for designing and delivering AI-enabled customer engagement platforms for Financial Services, with emphasis on Dynamics 365 CE/CRM and Azure integration in regulated environments.

About this role

At Electric Mind, Engineering is where strategy meets action. Our team helps organizations cut through complexity—aligning business ambition with technology execution to unlock real, lasting change. You’ll work alongside curious, driven people tackling high-impact challenges for everyone from scaling startups to global enterprises. Each engagement is different, pushing you to learn, adapt, and grow.
Electric Mind’s Technology Practice brings together deep Microsoft ecosystem expertise, AI-forward engineering, and pragmatic architectural thinking to help clients execute complex, mission-critical transformation. We design and implement scalable, secure, high-impact solutions across Azure and Dynamics 365 that accelerate business outcomes—especially in regulated industries.
Role Overview
We are seeking a hands-on Azure Developer and/or Dynamics 365 Consultant to design and deliver AI-enabled customer engagement platforms for Financial Services organizations.
This role blends technical depth with functional understanding and requires strong communication skills, architecture awareness, and real-world experience implementing Dynamics 365 (CE / CRM) and Omnichannel solutions in regulated environments.
As we have multiple roles for this requirement, we are looking for a range of skills and experience. You may come from one or more of the following backgrounds:
Azure Developer
D365 Customer Service Consultant
Dynamics 365 CE Consultant
Dynamics CRM Consultant
CRM Techno-Functional Consultant
Power Platform Consultant

What You'll Do:

  • Azure Development
  • Design and implement Azure-native solutions:
  • Azure Functions, App Services, API Management
  • Logic Apps and integration services
  • Secure, compliant cloud architectures
  • Embed AI capabilities into customer and agent workflows while ensuring governance, security, and auditability.
  • Translate business objectives into scalable, AI-ready technical solutions.
  • Dynamics 365 Customer Service & Omnichannel
  • Design and configure Dynamics 365 / Dynamics CE / Dynamics CRM solutions, including:
  • Case & knowledge management
  • SLAs and service automation
  • Omnichannel for Customer Service
  • Modern agent experience capabilities
  • Implement security models, data models, integrations, and ALM best practices.
  • Modernize legacy CRM platforms into cloud-native, extensible architectures.
  • Architecture & Integration
  • Design scalable Azure and Dynamics 365 integration architectures that support secure, enterprise-grade customer platforms:
  • Implement event-driven integrations using Azure messaging services with Dynamics 365
  • Design API-first architectures leveraging Azure API Management
  • Integrate Dynamics 365 with core financial systems securely and at scale
  • Align solutions with security, compliance, and data governance requirements in Financial Services
  • Support CI/CD and ALM best practices across Azure and D365 environments
  • Delivery & Advisory
  • Lead or contribute to Azure and Dynamics 365 transformation programs within Financial Services
  • Partner with business and IT stakeholders to align customer experience and platform objectives
  • Guide implementation teams while ensuring architectural integrity, compliance, and delivery quality
  • Contribute to reusable Azure/D365 methodologies and AI-enabled accelerators within Electric Mind’s Microsoft practice

    • What You'll Bring:

  • 5-15 years of experience in Azure development, Dynamics 365 (CE / CRM), or enterprise CRM implementation
  • Hands-on experience with Dynamics 365, Omnichannel / agent experience solutions, Power Platform, and Azure integration services
  • Proven delivery experience within Financial Services (banking, insurance, capital markets, wealth, or fintech)
  • Strong understanding of Dynamics security models, data architecture, API and integration design
  • Experience with CI/CD, ALM, and cloud governance in regulated environments
  • Ability to operate across technical implementation and functional solution design
  • Strong consulting presence and stakeholder communication skills

    • What You’ll Gain

  • Drive the design and implementation of intelligent customer engagement solutions on Azure and Dynamics 365 for leading Financial Services clients.
  • Contribute to high-impact transformation programs at the convergence of AI, cloud, and CRM, delivering measurable business value.
  • Deepen your expertise in Azure AI services, Dynamics 365 modules, and enterprise architecture, while helping grow Electric Mind’s AI-enabled Microsoft practice.
  • Shape how AI and CRM modernization are responsibly executed in regulated industries, ensuring compliance, security, and ethical use of technology.

    • Skills

    AI-enabled WorkflowsALM And CI/CDAPI-first ArchitecturesAzure API ManagementAzure App ServicesAzure FunctionsAzure Integration ServicesAzure Messaging ServicesCase & Knowledge ManagementData GovernanceDynamics 365 CEDynamics 365 Customer ServiceDynamics 365 IntegrationsDynamics CRMEvent-driven ArchitectureFinancial Services IntegrationsLogic AppsModern Agent ExperiencesOmnichannel For Customer ServicePower PlatformSecure Cloud ArchitecturesSecurity And Compliance In Regulated EnvironmentsSecurity ModelsSLA And Service Automation

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