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Acme

Posted 10 months ago

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Banquet Supervisor

BostonOn-siteFull-time

AI Summary

Banquet Supervisor oversees event execution, guides a team to deliver high-quality hospitality, coordinates resources, and resolves guest issues to ensure exceptional events.

About this role

THE JOB:
As a Banquet Supervisor, you will play a vital role in ensuring the flawless execution of events that create lasting impressions. Your leadership and attention to detail will help deliver exceptional experiences with precision and care. Your welcoming presence and commitment to outstanding service will help turn each occasion into a memorable moment our guests will carry with them well beyond their time with us.

THE SCHEDULE:
This is an on-call position. Start times can range from 6AM to 5PM. Hours will vary based on business or event needs.

THE DAY-TO-DAY:

  • Review and interpret Banquet Event Orders (BEOs) to prepare for upcoming events and organize team workloads accordingly.
  • Meet with group leaders and clients to confirm final details, accommodate last-minute changes, and set expectations for an outstanding experience.
  • Champion our signature SHOW service by guiding your team to deliver exceptional hospitality at every touchpoint.
  • Coordinate the ordering and inventory of all materials and equipment necessary for each event.
  • Oversee and account for all food, beverage, labor, and event resources to ensure accuracy and cost control.
  • Maintain comprehensive records and event reports to support operational excellence.
  • Address and resolve any guest or team member concerns swiftly and professionally, ensuring a positive outcome.
  • Communicate policies clearly to staff and ensure team compliance with all standards.
  • Conduct pre-shift inspections of event spaces to verify setups and confirm that all necessary equipment is ready before guests arrive.

    • THE IDEAL CANDIDATE:

  • Must be at least 21 years of age or older.
  • High School Diploma or GED.
  • At least 2 years of Banquet supervisory experience.

    • Skills

    Banquet OperationsBEO InterpretationCommunication With ClientsCost ControlEvent ManagementEvent SetupFood And Beverage CoordinationGuest RelationsInventory ManagementOperational ReportingPre-shift InspectionsQuality StandardsResource PlanningSchedulingStaff TrainingTeam Leadership

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