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Benefit Programs SupervisorLHRC · Chatham

Benefit Programs Supervisor

ChathamOn-siteFull-time

AI Summary

Supervises benefit program eligibility staff, reviewing case records, assigning caseloads, training employees and monitoring case management services. Also liaises with agencies and manages program expenditures.

About this role

Title Description- This is the supervisory level in the occupational group. Employees supervise Specialists who determine eligibility for government assistance programs and a variety of other staff. Employees train, lead, and develop staff and monitor case management services.
The Benefit Programs Supervisor is distinguished from the Benefit Programs Manager by the latter’s responsibilities for supervising Supervisors and managing program performance.
General Work Tasks (Illustrative Only) –
  • Provides administrative and programmatic supervision to staff;
  • Reviews case management plans to include quality assurance of case management services;
  • Develops written guidelines for delivery of case management services; assigns caseloads to staff;
  • Coordinates and monitors activities of staff;
  • Holds individual and group conferences to review cases and problems;
  • Reviews case records and evaluates performance of staff members and recommends indicated action;
  • Recommends hiring, disciplinary actions, transfer, promotion, and termination of personnel within the limits of appropriate statutes, rules and regulations and policies, developing performance standards and preparing corrective action plans;
  • Represents staff needs to senior management team;
  • Prepares and implements internal operating policies and procedures;
  • Interprets regulation, policy and other program information changes to staff; trains new employees in areas such as agency policy, department procedures and agency or government regulations;
  • Determines staffing needs and makes recommendations to management;
  • Maintains records and prepares regular and special reports;
  • Participates in developing and implementing agency administrative policy;
  • Makes decisions on controversial cases or presents them for higher level action;
  • Authorizes emergency assistance for applicants/recipients;
  • Serves in a liaison capacity to other agencies and groups;
  • Monitors program expenditures;
  • Meets with community groups to discuss programs and resources and develops/maintains cooperative relationships with public and private entities;
  • Assigns caseloads to staff; and
  • May act for the Director of Social Services as designated.
Knowledge, Skills, and Abilities:
Knowledge- Considerable knowledge of: current social, economic and health issues and trends; principles and practices of effective supervision; public assistance programs, policies and regulations; the literature in the field of eligibility determination; casework supervision principles and practices; and effective interviewing techniques. Working knowledge of computer systems and standard office software to include the state Department of Social Services human services systems.
Skills- Skill in operating a personal computer and the associated office and agency software.
Abilities- Demonstrated ability to: work effectively with others; work independently supervising and training others to deal effectively with the public; plan and manage work effectively; communicate effectively both orally and in writing; interpret laws, policies, and regulations and to make decisions based thereon; plan and supervise work activities, including service delivery, training, recordkeeping duties and organizational operations; develop and maintain good working relations with internal and external customers; and evaluate financial assistance programs.
Education and Experience- Bachelor’s degree in the human services field and human services program experience in a lead or supervisory capacity OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Preferred Qualifications- Working knowledge of SNAP, TANF, and/or Medical Assistance (Families/Children and Adult/Blind/Disabled)

Special Requirements- Applicants may be subject to Criminal History Background search; Central Registry search, DMV driving record check, and/or pre-employment drug screen. The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.

All offers of employment are contingent upon satisfactory results of the required checks and screenings.

Employee must be willing to work in community emergency shelter in the event of a disaster or emergency

Special Instructions to Applicants- Application must be submitted electronically through this website. Mailed, e-mailed, faxed, or hand delivered applications and resumes will not be accepted.

Consideration for an interview is based solely on the information within the application.

Applications must include complete work history, including period(s) of unemployment if applicable.

Responsibilities

Minimum Qualifications:


Preferred Qualifications:


Special Requirements:


Special Instructions to Applicants:


Skills

Case Management SupervisionEligibility DeterminationHuman Services SystemsInterviewing TechniquesMedical AssistanceMicrosoft OfficePublic Assistance Program RegulationsReport PreparationSNaPTANF

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