Benefits Administrator

Position Summary

The Benefits Administrator is responsible for the timely setup and ongoing maintenance of employer, member, and service provider records. This position plays a pivotal role in ensuring the integrity and accuracy of these records, working closely with other departments to validate data and confirm that service standards are consistently upheld. This role demands a detail-oriented, proactive approach to facilitate efficient operations and maintain the highest level of data integrity.

Location

This is a full-time, on-site position based in our Edmonton office.

Key Responsibilities:

Employer Administration

• Enter employer contribution reports and prepare discrepancy reports

• Set up and maintain employers across multiple systems

• Send Welcome Packages and reports to new employers

• Run Hour History and daily E-inTel reports

• Enter Contribution Transfer Authorization (CTA) forms

• Maintain Check Off lists for all clients

• Respond to emails from employers and locals

Member & Service Provider Administration

• Set up and maintain member, employer, and service provider records to ensure accurate, up to date information

• Update eligibility statuses and member records as required

• Track and mail drug cards

• Process Health & Welfare self-payments and prepare monthly self-payment statistics

• Create and mail New Eligible and Self-Pay correspondence

• Manage weekly HCSA (Health Care Spending Account) data loads

Reporting & Cross-Departmental Support

• Run monthly reports to support departmental functions

• Provide administrative support to the Pension team

• Provide support to the call centre and finance department

• Respond to inquiries from other departments

• Create and maintain spreadsheets and documents supporting benefits tracking and administration

Continuous Improvement

• Analyze issues as they arise and develop effective solutions

• Continually review current processes for efficiency improvements

Qualifications and Attributes:

• Post-secondary diploma or certificate in Office or Business Administration

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)

• Accurate and efficient alpha and numeric keyboarding skills

• Strong computer skills, with an acceptable level of keyboarding speed and accuracy

• Working knowledge of office procedures; prior office experience an asset

• Excellent writing and verbal communication skills

• Excellent organizational and time management skills, including the ability to prioritize tasks and consistently meet company service standards

• Attention to detail and commitment to accuracy of work

• Ability to establish and maintain effective working relationships, and to work independently and as part of a team

• Successful completion of a cleared criminal background check is required