Posted 4 months ago

Benefits Coordinator, Remote

AustinRemoteFull-time

AI Summary

The Benefits Coordinator serves as the benefits team's administrative engine, handling high-volume LOA intake, inbox management, and payroll coordination for 1,800 employees.

About this role

The Benefits Coordinator serves as the administrative "engine" of the Benefits team, providing high-touch, "white-glove" support to 1,800 employees. This role handles high-volume tactical execution, including leave-of-absence (LOA) intake, benefits inbox management, and payroll coordination for employees on leave.

Primary Duties:

Employee Support & Inbox Management: Act as the primary owner of the benefits and LOA mailboxes; resolve Tier 2 inquiries regarding plan details, ID cards, and eligibility fixes; perform personalized research to solve complex member issues.

Leave Administration & Payroll Coordination: Manage intake and documentation for parental and sabbatical leaves; monitor timecards for employees on leave; perform manual pay calculations for FMLA and Parental leave, including complex state-offset reconciliations.

Billing & Data Operations Support: Support monthly premium and fee reconciliations by downloading invoices and performing initial eligibility-to-bill tie-outs; monitor weekly HRIS-to-Carrier file feed error reports for immediate resolution.

Content & Knowledge Management: Maintain the "Atlas" benefits portal and internal knowledge base; update FAQs and post communication content; maintain ticket logs and prepare monthly operational metrics for leadership review.

Minimum Qualifications:

High School Diploma or equivalent; Bachelor’s degree preferred but not required if equivalent professional experience in HR/Benefits operations is demonstrated.

2+ years of experience in Human Resources or Benefits administration within a fast-paced, high-volume organization.

Proven ability to manage multiple sensitive files simultaneously with a high degree of accuracy and confidentiality, and perform essential duties, such as manual leave-pay calculations and high-volume inbox management.

Strong numerical competency, specifically for calculating payroll adjustments and leave-pay offsets under tight deadlines.

Preferred Qualifications:

Agility & Adaptability: Ability to pivot quickly between disparate tasks—from timecard monitoring to "white-glove" employee escalations without losing attention to detail.

Process Optimization: A proactive "builder" mindset with the ability to identify and provide input on automating manual, repetitive workflows within the HRIS or leave management systems.

Technical: Experience with HRIS platforms (e.g., Workday, UKG, ADP) and specialized Leave Management software. Prior experience with UKG and UNUM preferred but not required.

Analytical: Proficiency in Excel for data comparison and payroll calculations.

Compliance: Basic understanding of FMLA, ADA, and state-mandated paid leave programs; comfortable navigating ambiguity in a rapidly changing regulatory and internal policy landscape.

Soft Skills: Exceptional empathy and "white-glove" service orientation for employees navigating sensitive life events.

Skills

ADAADPAtlas Benefits PortalBenefits AdministrationData HandlingExcelFAQ UpdatesFMLAHRISInbox ManagementInvoicesKB ManagementLeave ManagementManual Pay CalculationsOperational MetricsPayroll CalculationsPayroll CoordinationPremium ReconciliationsState Leave ProgramsTicket LogsTimecard MonitoringUKGWorkday

Benefits Coordinator, Remote

About this role

Primary Duties:

Minimum Qualifications:

Preferred Qualifications:

Skills

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