Bi-lingual Customer Service Representative

Kelly Services in partnership with Nissan is currently seekinghigh skilledindividuals to fillProduction Technicianopenings at the Nissan manufacturing plant located in Canton, MS.

Job Description
This position requires an individual to be fluent in Portuguese as well as English, and will provide support to Customers and Dealers (of an Ag/Turf/Construction company) located in Brazil and surrounding English speaking countries. You will provide product and service information, using both internal and external resources. Customer interactions will be handled by phone & email and will require efficiency in multitasking and problem solving skills.

Duties and Responsibilities
• Effectively document customer, dealer, and/or company personnel interactions and issues
• Assist customers and dealers by phone and by email with the setup, operation, and functionality for GPS enabled precision farming equipment.
• Quickly diagnose & troubleshoot problems as well as escalate high priority issues in a timely fashion in order to maximize efficiency and minimize downtime.
• Develop common solutions to problems with team members to maintain required service levels
• Maintain the accuracy and availability of customer related information online

Skills and Qualifications
• 4-year degree highly preferred. High School diploma/equivalent required.
• Candidates with customer service backgrounds and strong computer skills are highly desired
• Agriculture or farming background is desired
• Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center.
• Candidates must have excellent customer service skills and experience, including effective communication and listening skills
• Must exhibit a high level of professionalism at all times

Term of Assignment
• Long-term, Tentative Start Date is January 2017
• Primary support hours will be 5:00 am - 5:00 pm CDT Monday - Friday. Shifts outside of these hours are also a possibility, as well as weekends and holidays
• Training will be on 1st shift and last roughly eight to ten weeks after which the worker will be moved to cover the primary support hours for the country/region.

Qualifications

2. Microsoft Office skills including excel

3. 2 yrs. Customer Service

**Agriculture or Farming Background is helpful**

Additional Information

All your information is kept confidential as per EEO standards.

Why is this a great opportunity? The answer is simple…working at our client is more than a job; it’s a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!