BI Reporting & Analytics Specialist

Key Responsibilities

• Development and continuous improvement of KPI frameworks and advanced analytical dashboards for Customer Success, Business Operations, Data Control, and other business units.
• Own end-to-end analytics projects, including requirement gathering, data modelling, ETL design, and visualization.
• Act as a strategic partner to cross-functional teams, providing data-driven recommendations to support business decisions and performance improvements.
• Drive the implementation and optimization of data governance practices, ensuring high data quality and consistency across systems.
• Collaborate with commercial and operational leadership to align analytics initiatives with business goals, including the integration of KPIs and SLAs into relevant systems.
• Mentor and guide junior analysts, fostering a culture of continuous learning and analytical excellence.
• Support strategic planning through forecasting, trend analysis, and scenario modelling.
• Ensure compliance with safety policies, practices, and procedures.
• Participate in cross-functional projects and initiatives aimed at enhancing customer satisfaction and business performance.
• Contribute to the development and documentation of best practices, standards, and procedures for BI and analytics.

Skills, Knowledge & Expertise

• Bachelor’s or Master’s degree in Data Science, Business Analytics, Computer Science, Information Systems, or a related field.
• 4-6 years of experience in Business Intelligence, Data Analytics, or a related field.
• Proven track record of delivering impactful analytics solutions in a complex, cross-functional business environment.
• Experience leading analytics initiatives and mentoring junior team members.
• Fluent in written and spoken English.
• Advanced proficiency in Power BI, SQL, and Microsoft Excel.
• Strong analytical and data mining skills; experience with Python or R is a plus.
• Deep understanding of business processes and ability to translate business needs into technical solutions.
• Excellent communication and stakeholder management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strategic thinking with a focus on ROI and commercial impact.

• Certifications in BI tools (e.g., Power BI, Tableau) or data analytics methodologies are a plus.
• Training in data governance, data science, or project management is advantageous.

Benefits