Bilingual Client Relations Associate

Key Responsibilities

• Answer incoming client calls with empathy, clarity, and professionalism.
• Resolve client questions and concerns—and when needed, escalate matters to the right team so issues are handled swiftly.
• Encourage and manage client reviews across all major platforms to help showcase the firm’s reputation.
• Support case managers and the team by ensuring every client message, update, or follow-up is completed quickly and efficiently.
• Spot patterns in client feedback or communication trends and share your insights with leadership.

Skills, Knowledge & Expertise

• High school diploma required; a Bachelor's degree preferred.
• A strong communicator who’s confident and caring on the phone.
• Spanish-speaking required (you’ll be helping clients in both English and Spanish).
• A team player who thrives in a fast-moving environment and enjoys solving problems.
• Someone who wants to make a real impact on how clients experience our firm.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Paid time off