Posted 22 days ago

Bilingual Collections Specialist

Mexico CityOn-siteFull-time

AI Summary

Collections Specialist contacts borrowers with delinquent accounts, collects past-due payments, and provides payment solutions to cure delinquency while maintaining records of contacts and collections.

About this role

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The Collections Specialists are responsible for contacting borrowers with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower’s delinquency. This role will also maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.

Essential Job Duties & Responsibilities:

Outbound/Inbound calls with delinquent borrowers

Find solutions to help bring borrower’s loans to a current status

Process payments for borrowers with past due payments

Maintain daily, weekly, and monthly collection and metric goals

Remain in compliance with Goodleap’s collections policies and procedures

Required Skills, Knowledge & Abilities:

1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools

Excellent verbal and written communication skills

Prior call center experience with financial products preferred

Proficiency with Microsoft Office applications

Self-motivated and extremely goal-oriented

Team Player

Professional demeanor

Bilingual Spanish/English required

Skills

Call CenterCollectionsComplianceCreditDelinquency ManagementFinancial ProductsMetrics TrackingMicrosoft OfficeNegotiationPayment ProcessingPersuasionSales