Bilingual Customer Care Specialist

Bilingual Customer Care Specialist

Accenture is one of the world’s leading professional services companies, providing consulting and outsourcing services through our strategy, digital, technology and operations capabilities.

• Provide unbiased assistance to Medicaid Providers with questions regarding Medicaid patient eligibility, medical claims statuses, and other program questions
• Assists medical providers in problem resolution, as needed
• Responds to provider phone inquiries in a prompt, courteous and concise manner
• Documents all provider encounters in clear and concise logs
• Transfers providers to other Call Center units as needed
• Meets individual performance standards. Performs other duties as may be assigned by management."

Qualifications

• MUST BE AVAILABLE 7AM - 7 PM
• Bilingual - fluent in English and Spanish, written and spoken
• College Grad with 1 year Microsoft Office OR Military Veteran with 1 year Microsoft Office OR * High school diploma, GED, or equivalent certification
• Minimum 6 months of customer service or call center experience required
• Minimum 1 year Microsoft Office