Bilingual Customer Support Specialist
TorontoRemoteFull-time
AI Summary
Bilingual Customer Success Specialist manages new user onboarding and ensures high-quality, empathetic support in English and French, acting as the customer’s first 90 days architect.
About this role
Tali AI is on a mission to build industry-leading products that solve real-world problems for clinicians today.
How do we do this? Our AI-powered medical assistant empowers clinicians by removing the administrative burden that pulls them away from patients. When clinicians can focus on care, healthcare becomes more accessible, more human, and more sustainable.
Tali is transforming the industry, serving thousands of clinicians across Canada and the US, accelerating millions of patient encounters annually, saving clinicians more than 10 hours a week. That time goes back to where it matters most, patient care.
As Bilingual Customer Success Specialist, you aren't just solving problems, you are the architect of the customer’s first 90 days. You will be responsible for turning new sign-ups into power users by confidently communicating our value proposition and ensuring every touchpoint is seamless, empathetic, and high-impact.
Our team would love to hear from you if you have deep experience in customer workflows, user onboarding, knowledge base development, and of course, owning the resolution of customer needs and ensuring they have a great experience.
Please note: we are only considering candidates who are bilingual in English and French for this role.
You might be a good fit if ....
What you'll do
Here's what to expect from our recruitment process
Skills
AI AssistantsBilingual English/FrenchCRMCross-Functional CollaborationCustomer SuccessCustomer WorkflowsData And AnalyticsEHR/EMRsKnowledge BaseOnboardingSupport ResolutionTicketing SystemsUser OnboardingVerbal CommunicationWritten Communication
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