Bilingual Emotional Consultant

Are you a Clinical Psychologist with a passion for evidence-based care and a drive to work in a global environment? Lyra is looking for a Bilingual Emotional Consultant to join our Clinical Operations team in Mexico City.

In this role, you won’t just be providing support; you will be a strategic pillar in delivering world-class mental health care to users across Mexico, Central America, and the USA. You will bridge the gap between clinical excellence and corporate well-being, navigating fluidly between Spanish and English to help our members thrive.

Key responsabilities

• Provide short-term emotional consultancy using Cognitive-Behavioral Therapy (CBT) and other proven techniques for issues like anxiety, depression, and workplace stress.
• Conduct full clinical assessments and action plans in both English and Spanish, ensuring cultural nuances are respected in every interaction.
• Act as a first responder for high-risk cases or Stressful Traumatic Events (ATS), following Lyra’s safety protocols and local regulations (NOM-035).
• Maintain meticulous clinical records and collaborate with the Operations team to ensure data-driven quality and SLA compliance.

Clinical and Operational Expertise