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Lyra Health

Posted 5 months ago

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Bilingual Emotional Consultant

Mexico CityRemoteFull-time

AI Summary

A bilingual Clinical Psychologist provides short-term, evidence-based emotional consults using CBT and handles high-risk cases, delivering mental health care in Spanish and English for users across Mexico, Central America, and the USA.

About this role

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

Are you a Clinical Psychologist with a passion for evidence-based care and a drive to work in a global environment? Lyra is looking for a Bilingual Emotional Consultant to join our Clinical Operations team in Mexico City.

In this role, you won’t just be providing support; you will be a strategic pillar in delivering world-class mental health care to users across Mexico, Central America, and the USA. You will bridge the gap between clinical excellence and corporate well-being, navigating fluidly between Spanish and English to help our members thrive.

Key responsabilities

  • Provide short-term emotional consultancy using Cognitive-Behavioral Therapy (CBT) and other proven techniques for issues like anxiety, depression, and workplace stress.
  • Conduct full clinical assessments and action plans in both English and Spanish, ensuring cultural nuances are respected in every interaction.
  • Act as a first responder for high-risk cases or Stressful Traumatic Events (ATS), following Lyra’s safety protocols and local regulations (NOM-035).
  • Maintain meticulous clinical records and collaborate with the Operations team to ensure data-driven quality and SLA compliance.

Clinical and Operational Expertise

  • Required to hold a Bachelor’s Degree in Psychology with a valid Professional License (Cédula Profesional). A Master’s degree is highly preferred.
  • At least 3 years of direct clinical practice with a solid, verifiable foundation in Cognitive-Behavioral Therapy.
  • Advanced English level (C1/C2). You are comfortable conducting therapy sessions, understanding complex idioms, and writing technical reports in English.
  • You navigate digital tools like Salesforce, Google Suite, and telehealth platforms with ease
  • You thrive in fast-paced environments and possess the multicultural sensitivity needed to support a diverse, international workforce.
  • Demonstrated ability to work fast and under pressure to meet 24-hour Critical Incident SLAs.

    • Skills

    Clinical RecordkeepingCognitive Behavioral TherapyGoogle SuiteNOM-035Psychological AssessmentSalesforceTelehealth Platforms

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