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Binance Accelerator Program - TechOps Engineer (Observability & AI Ops)

AsiaRemoteFull-time

AI Summary

Build observability, automation, and AIOps foundations for a service, delivering dashboards, runbooks, and reusable skills while participating in RCA investigations and agent prototyping.

About this role

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

About Binance Accelerator Program
Binance Accelerator Program is a concise fixed-term program designed for Early Career Talent to have an immersive experience in the rapidly expanding Web3 space. You will be given the opportunity to experience life at Binance and understand what goes on behind the scenes of the worlds’ leading blockchain ecosystem. Alongside your job, there will also be a focus on networking and development, which will expand your professional network and build transferable skills to propel you forward in your career. Learn about BAP Program HERE
Who may apply
Current university students and recent graduates

Role Positioning

Build observability, automation, and AIOps foundations. Focus on deliverable output, reusable assets, and support-driven product improvement.

Learning Outcomes

  • Use logs/metrics/traces to understand issues; complete a dashboard + alert + runbook for one service.
  • Turn support pain points into product improvements (copy, self-service, workflow).
  • Understand MLOps/AIOps basics: deployment, rollback, drift monitoring.
  • Build or extend an agent skill for automation or support.

Responsibilities

  • Observability & Automation – Set up dashboards/alerts; script repetitive ticket steps.
  • RCA & Support Insights – Participate in RCAs; log user pain points weekly; propose product fixes.
  • Agent & Skill Prototyping – Build a lightweight agent (e.g., telegram bot) with at least one reusable skill (log fetch, health check, etc.).
  • ITSM / Tools (optional) – Optimize a small workflow in incident management tooling.

    • Requirements

    Must-have

  • CS/Data/AI or related major; Linux + scripting (Shell/Python); basic SQL.
  • Good documentation – write actionable runbooks.
  • Empathy & product thinking – improve user experience from support data.
  • Basic understanding of agents and skills.

    • Nice-to-have

  • K8s, CI/CD, Terraform.
  • MLOps project experience.
  • Built a simple LLM agent or defined skills (LangChain, function calling).
  • TSM tool experience.

    • Skills

    Agent PrototypingAIOps FundamentalsAlertsAutomation ScriptingBasic Incident Management ToolingCI/CD BasicsDashboardsFunction CallingKubernetes (K8s) - BasicLangChainLinuxLogsMetricsMLOps BasicsPythonRCARunbooksShellSQLSRE ConceptsTelegram BotTerraform (nice To Have)TracesTSM Tool Experience (nice To Have)

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