Body Shop Clerk

Key Responsibilities

• Answer incoming phone calls, route calls appropriately, and take accurate messages
• Generate and maintain repair orders in the CDK system
• Prepare repair orders for closing and management approval
• Generate daily, weekly, and monthly operational and production reports
• Reconcile sublet schedules and related documentation on a monthly basis
• Generate and issue purchase orders to vendors and suppliers
• Participate in daily production meetings to support workflow coordination
• Provide administrative and office support for collision and paint center production activities
• Deliver exceptional customer service to customers, vendors, and internal staff
• Assist with special projects and other duties as assigned by the Body Shop Manager

Skills, Knowledge & Expertise

• High school diploma or GED required
• Previous experience in an automotive or heavy-duty commercial truck body shop, collision center, or service department preferred
• Experience working with CDK Dealer Management System (DMS) or similar systems preferred
• Strong customer service, phone, and interpersonal communication skills
• Proficient in basic computer applications, including Microsoft Office (Excel, Word, Outlook)
• Ability to generate reports, process repair orders, and handle purchase orders accurately
• Strong organizational skills with attention to detail and accuracy
• Ability to manage multiple tasks and priorities in a fast-paced production environment
• Dependable, self-motivated, and able to work effectively in a team-oriented setting
• Professional demeanor with the ability to interact effectively with customers, vendors, and internal departments