Service Advisor- Reconditioning Lead

Key Responsibilities

• Inspect incoming used truck inventory and identify repair requirements.
• Develop and manage reconditioning plans based on truck type, age, mileage, and intended market.
• Schedule and assign repair work to internal departments and outside vendors.
• Review service, body shop, paint, and vendor estimates for accuracy and cost effectiveness.
• Ensure repairs are completed correctly and within approved budgets.
• Track all reconditioning expenses and turnaround times.
• Identify opportunities to reduce reconditioning costs while maintaining vehicle quality.
• Ensure trucks meet Lakeside retail standards prior to sale.

• Maintain accurate status updates on all used truck inventory.
• Track truck location, repair status, estimated completion dates, and readiness for sale.
• Coordinate movement of trucks between Lakeside locations and outside vendors.
• Keep sales staff informed of repair progress and expected completion timelines.
• Assist with prioritizing inventory based on customer demand and sales opportunities.

• Perform inspections upon arrival and prior to retail release.
• Verify repairs have been completed correctly and meet Lakeside standards.
• Ensure vehicles are represented accurately in marketing and sales materials.
• Identify potential mechanical, cosmetic, or safety concerns before trucks are listed for sale.

• Photograph inventory and upload vehicle photos.
• Enter and verify vehicle specifications and equipment details.
• Assist with vehicle descriptions and listing accuracy.
• Support sales staff with truck information, repair status, and customer requests.

• Build and maintain relationships with internal departments and external vendors.
• Monitor vendor performance, pricing, and turnaround times.
• Recommend process improvements to reduce costs and improve inventory turn.
• Advise the Used Truck Manager on market conditions, vehicle values, repair strategies, and inventory decisions.

Skills, Knowledge & Expertise

• Valid CDL required.
• 3+ years of commercial truck, diesel, service, fleet, or dealership experience preferred.
• Strong understanding of heavy-duty and medium-duty truck systems.
• Experience reviewing repair estimates and maintenance recommendations.
• Ability to balance cost control with retail vehicle quality standards.
• Strong organizational and time management skills.
• Proficient with Microsoft Excel, CRM systems, inventory management software, and dealership systems.
• Ability to manage multiple projects and priorities simultaneously.
• Excellent communication and teamwork skills.