Posted 4 months ago
BPO Training Manager (MOA) | Onsite
Pasay City, Metro Manila, PhilippinesOn-siteFull-time
AI Summary
A Training Manager designs and delivers training programs, assesses needs, develops materials, and evaluates program effectiveness to drive employee development and organizational performance.
About this role
We are seeking a dynamic and experienced Training Manager to lead our training initiatives and drive employee development programs. The ideal candidate will have a passion for learning and development, with proven experience in designing, implementing, and managing comprehensive training programs that enhance organizational performance and employee growth.
Non-Negotiable Requirements:
- Experience supporting international travel accounts
- At least 4 years of Training Supervisor experience
Key Responsibilities:
- Design and implement comprehensive training programs and curricula
- Assess training needs and evaluate program effectiveness
- Collaborate with department heads to identify skill gaps
- Develop training materials, manuals, and e-learning content
- Conduct training sessions and workshops for employees
- Monitor and report on training metrics and ROI
Skills
Curriculum DesignE-learningInstructional DesignTraining EvaluationTraining Materials DevelopmentTraining MetricsTraining Needs AnalysisTravel Accounts
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